Soft Services Facilities Manager

3 weeks ago

Stockport, United Kingdom Local UK Full time
Soft Services FM
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Site Supervisor to join the team located at Stockport. The successful candidate is responsible for the coordination of FM & Soft Services to site to meet SLA requirements and key performance indicators.
Key skills
Leadership
Coordination
Communication
Time management
Team management
Project management
Role Summary:
Work with management to ensure training plans are in place and implemented
Leading, coaching, developing and mentoring to on site cleaning and portering teams
Maintain the image, appearance and professional standing of CBRE GWS technical team at all times
Supervision of the cleaning and portering team and governance over the Security, Catering, Grounds, Pets control, Waste, technical representative out of hours.
Act as point of contact for all soft service delivery
Attend meetings to fulfil the role, such as weekly client meeting, daily planning, service insight reviews
Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to Hard Services Supervisor
Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board.
Updating and managing of elogbooks for soft services records
Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card
Duties:
Act as Authorised Person for control of work - CBRE GWS and specialist contractors to agreed.
Safe System of Work system to be followed, understood and implemented for each of your team members in their day to day activities
Lead in shift training by scenarios and lessons learnt; knowledge from O&M's on site drawings. Operate critical plant where authorised
Ensure compliance to client and CBRE GWS health and safety processes and procedures at all times for all work carried out by CBRE GWS staff and sub-contractors
Carry out toolbox talks, workplace assessments and audits at required frequencies supporting Hard Services Supervisor as required
Adherence to CBRE GWS business processes and procedures with correct financial approvals.
Ensure appropriate budgetary control is exercised on all CBRE spend (parts, tools, instruments, training, PPE)
Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements
Support / Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
Comply with QHSE requirements as outlined within the SLA
Report all accidents, occupational illnesses and emergencies in relevant books / documentation
Ensure all contractors, under sphere of control, operate within appropriate H&S processes and client HSE standards
Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
Co-ordinate site waste and recycling arrangements
Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times
Act as deputy in the absence of line management
Provide and arrange cover for the operational team as defined by line management
Other activities and responsibilities may be individually defined
Experience Required:
Knowledge and awareness of the facilities management industry
Practical experience in working with supply partners to deliver a seamless, integrated service
Excellent IT literacy skills in MS Outlook, Word, Excel and Power Point Self-motivated and resourceful.
Ability to manage and understand catering and security processes.
Good administrative skills
Well organised with excellent time keeping.
Strong ability to lead and motivate team.
Good prioritisation and planning skills
Customer services experience
Ability to communicate at all levels

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