EHR Workforce Change and Engagement Lead

4 weeks ago

Manchester, United Kingdom The Christie NHS Foundation Trust Full time

The Christie NHS Trust's Digital Service welcomes applications to this new Electronic Health Record EHR Workforce Change & Engagement Lead role. The right person for the role would be customer-centric, have demonstrable prior experience of establishing and delivering communications campaigns and be an strong networker across clinical and non clinical settings.

This is an excellent opportunity to be part of a wider, established Project and Change Management function, within a team that values you as a person and a professional. You'll be supported to achieve ambitious but realistic targets that will lead to tangible service improvements and personal development.

The role supports all senior and project managers within the Trust's Digital Service with development and application of consistent digital imagery, plans, messaging and campaign activities to all EHR stakeholders.

The post holder will support the digital teams by leading and managing complex cross-functional workforce change, transformation and engagements and have significant HR and organisational development insight and change management skills.

The post holder will also be required to co-develop and follow agreed methodologies to ensure a sound system of engagement governance is in place at every level of a campaign. This will include supporting the preparation of regular reports on portfolio delivery and the maintenance of relevant programme and project engagement documentation.

Main duties of the job


  • Work on their own initiative to manage their day-to-day workload and negotiate deadlines with managers and stakeholders.
  • Undertake surveys and audits to inform best practice research or consultation activities, often using complex information and sensitive patient/staff views.
  • Day-to-day supervision of work and outputs of freelance, fixed term or agency staff to assist them when required in the delivery of specific communications projects or to help manage peak demands in activity.
  • Responsibility to commission and manage externally sourced design, print and photographic services, ensuring goods and services offer quality and value for money. Sourcing venues and event management.
  • Promote and encourage collaborative working relationships with colleagues in partner organisations including other NHS organisations in building the communications strategy for Digital Services
  • Respond helpfully to enquiries from the public contacting the communications department by providing advice and information. This will also involve gathering information and creating responses for any relevant audit enquiries.
  • Follow Trust-wide and ICB policies, procedures, and protocols.
  • Supporting the teams in digital services with a variety of communication can engagement needs to develop improved operations that can drive adoption of new technologies.
  • Ensure high-quality communications and engagement planning and delivery are carried out for Digital Services

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world chemotherapy on site and through 14 other hospitals highly specialist surgery for complex and rare cancer and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

  • Work on their own initiative to manage their day-to-day workload and negotiate deadlines with managers and stakeholders
  • Undertake surveys and audits to inform communications best practice, research or consultation activities, often using complex information and sensitive patient/staff views
  • Day-to-day supervision of work and outputs of freelance, fixed term or agency staff to assist them when required in the delivery of specific communications projects or to help manage peak demands in activity
  • Responsibility to commission and manage externally sourced design, print and photographic services, ensuring goods and services offer quality and value for money. Sourcing venues and event management
  • Promote and encourage collaborative working relationships with colleagues in partner organisations including other NHS organisations in building the communications strategy for Digital Services
  • Respond helpfully to enquiries from the public contacting the communications department by providing advice and information. This will also involve gathering information and creating responses for any relevant audit enquiries
  • Follow Trust-wide and ICB policies, procedures, and protocols
  • Supporting the teams in digital services with a variety of communication can engagement needs to develop improved operations that can drive adoption of new technologies
  • Ensure high-quality communications and engagement planning and delivery are carried out for Digital Services
  • Provide media handling services to safeguard the reputation of the Digital Services, including reputation management of complex and sensitive issues
  • Ensure brand integrity is maintained and improved where necessary - across Digital Services
  • Ensure effective planning and delivery of public engagement and consultation activities for Digital Service
  • Manage the Digital Services presence on relevant websites, staff intranet and social media
  • Ensure stakeholder management processes are in place within staff and public engagement network databases
  • Research and analysis for evaluation reports. The post holder is required to:
  • Commission and manage externally sourced design, print and photographic services, ensuring goods and services offer quality and value for money
  • Follow Trust-wide policies, procedures and protocols
  • Take every reasonable opportunity to maintain and improve their professional development.

Person Specification

Qualifications

Essential


  • Master's degree in a related subject or demonstrable equivalent experience

Experience

Essential


  • oExperience involving close working relationships with senior managers within a multidisciplinary environment.
  • oExternal support contracts.
  • oSubstantial experience of delivering complex digital projects updates to a non-technical audience.

Desirable


  • NHS experience
  • Communication experience in the NHS

Skills

Essential


  • Excellent written and verbal skills
  • Strong communication languages and tines

Desirable


  • Dealing with complex information and relaying to a diverse group

Knowledge

Essential


  • Communication channels
  • Develop a communication strategy
  • Communication and engagement planning and execution

Desirable


  • Wider work and experience of technical to non-technical communication and engagement

VALUES

Essential


  • Strong value that fit the organizations

Employer details

Employer name

The Christie NHS FT

Address

Digital Programme - E00817

Wilmslow Road

Manchester

M20 4BX

Any attachments will be accessible after you click to apply.

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