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Housing Support Service Lead
3 months ago
Tenancy and Support Services Team Leader (Temporary to Fixed Term Contract) We are seeking a Tenancy and Support Services Team Leader for our local client based in central Southend. You will assist the Tenancy and Support Services Manager to provide operational leadership and guide the team to deliver an excellent, customer focused housing management and support service for residents.
The Tenancy and Support Services Team Leader will assist the Tenancy and Support Services Manager carry out the following:-
Take responsibility for providing advice and resolving queries relating to low level ASB, rent collection, tenancy management and support services from Tenancy and Support Officers and Assistants
Day to day tenancy management of general needs, sheltered and temporary accommodation including ensuring the provision of the out of hours emergency accommodation service
Day to day provision of support services for vulnerable residents identified through risk assessments, staff referrals and customer contact
Monitoring and recording sickness absences and update records accordingly
Attend seminars and conferences as required by the Tenancy and Support Services Manager
The Tenancy and Support Services Team Leader will assist their manager to ensure the tenancy and support services team follow processes and procedures and meet required service standards.
Support and assist the Tenancy and Support Services Manager
Ensure that staff are working to clear, quality standards
Day to day supervision of tenancy and support services assistants
Supervise staff to ensure that they deliver on performance plans and targets
Organise the emergency out of hours temporary accommodation rota
Assist the Tenancy and Support Services Manager with all Councillor, MP, Ombudsman enquiries and complaints
Support the team to develop strong and robust working relationships
Monitor performance of teams activities to ensure that tenants comply with their Conditions of Tenancy and Licence Agreements in line with policies and procedures.
Ensure that staff are aware of procedures to deal with range of tenancy and temporary accommodation management and support services property and estate inspections, health and safety audits, supporting and vulnerable residents
Work in full partnership with the Specialist Income Management Team
Work in full partnership with the Housing Community Safety Team
Work in full partnership with the Housing Maintenance Team
Work in full partnership with Housing Solutions and other teams
Proactively support the Tenancy and Support Services Manager
Use and operation of the in-house computer systems as required
Follow and promote equal opportunities policy
Follow and promote safeguarding policies
Follow and promote data protection policies
Operate in line with Hub, Home, Roam model including visiting residents in their homes.
Carry out any other duties within the scope of the post, as directed by the Tenancy and Support Services Manager, the Housing Services Manager or member of the EMT.
Qualities & Knowledge required:
Working knowledge of Housing Law/Welfare Benefits
Up to date knowledge of best practice within a tenancy management service.
Full driving licence, Daily Use of a car and Business User Insurance or able to get around the borough
Able to attend evening and weekend meetings
Able to work late night or early mornings.
Committed to customer care
An enhanced DBS disclosure
Hours: Monday Friday 37.5 hours- Hybrid working 1-2 days in the office
