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Rent and Service Charge Operations Manager

2 months ago


SouthendonSea, Southend-on-Sea, United Kingdom Estuary Housing Association Full time

Job Summary:

We are seeking an experienced Financial Manager to lead the day-to-day operations of our Rent and Service Charge function at Estuary Housing Association. This role will be responsible for coordinating and delivering the Association's annual rent increase process, calculating and preparing Service Charge budgets, and ensuring compliance with relevant legal deadlines and contractual agreements.

Key Responsibilities:

  • Coordinate and deliver the Association's annual rent increase process
  • Calculate, prepare, and set all Service Charge budgets
  • Identify and set Rent and Service Charges on newly developed schemes and provide advice on Service Charge issues
  • Ensure all Rent and Service Charges comply with relevant legal deadlines and contractual agreements
  • Manage and oversee Section 20 notices, ensuring income recoverability is maximised
  • Assist with the resolution of Customer queries, complaints, and disputes
  • Prepare and deliver Service Charge Statements and Accounts

Requirements:

  • Recognised financial qualification (CIMA/AAT)
  • Strong financial and numerical skills
  • Strong skills in MS Excel and Word
  • Experience leading and managing a Rent and Service Charge team
  • Understanding of how Rent Accounts and Service Charge Statements work
  • Strong organisational skills
  • Experience working with Customers
  • Excellent Communication skills
  • Knowledge of Procurement and Contract Management
  • Ability to lead a Section 20 Process
  • Ability to write Board and Committee Reports

What We Offer:

This role offers flexible office working and the opportunity to work with a dedicated team of professionals who are passionate about providing housing and changing lives for the better. If you have the skills and experience we are looking for, we would love to hear from you.