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Housing Association Financial Specialist
2 months ago
We are seeking an experienced and skilled Rent and Service Charge Manager to join our Finance team at Estuary Housing Association. As a key member of our team, you will be responsible for leading the day-to-day operations of our Rent and Service Charge function.
Key Responsibilities- Coordinate and Deliver the Annual Rent Increase Process: Ensure that the Association's annual rent increase process is coordinated and delivered efficiently and effectively.
- Calculate, Prepare, and Set Service Charge Budgets: Calculate, prepare, and set all Service Charge budgets to ensure that they are accurate and up-to-date.
- Identify and Set Rent and Service Charges on Newly Developed Schemes: Identify and set Rent and Service Charges on newly developed schemes and provide advice on Service Charge issues.
- Ensure Compliance with Legal Deadlines and Contractual Agreements: Ensure that all Rent and Service Charges comply with relevant legal deadlines and contractual agreements.
- Manage and Oversee Rent Accounts: Manage and oversee Rent Accounts to ensure that they are accurate and up-to-date.
- Assist with Customer Queries, Complaints, and Disputes: Assist with the resolution of Customer queries, complaints, and disputes related to Rent and Service Charges.
- Prepare and Deliver Service Charge Statements and Accounts: Prepare and deliver Service Charge Statements and Accounts to Customers.
- Recognised Financial Qualification: Possess a recognised financial qualification, such as CIMA or AAT.
- Strong Financial and Numerical Skills: Demonstrate strong financial and numerical skills, including proficiency in MS Excel and Word.
- Experience Leading and Managing a Rent and Service Charge Team: Have experience leading and managing a Rent and Service Charge team.
- Understanding of Rent Accounts and Service Charge Statements: Have a good understanding of how Rent Accounts and Service Charge Statements work.
- Strong Organisational Skills: Demonstrate strong organisational skills, including the ability to prioritise tasks and manage multiple projects.
- Experience Working with Customers: Have experience working with Customers, including resolving queries and complaints.
- Excellent Communication Skills: Possess excellent communication skills, including the ability to write clear and concise reports.
- Knowledge of Procurement and Contract Management: Have knowledge of procurement and contract management, including the ability to lead a Section 20 process.