Housing Officer

2 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Estuary Housing Association Full time

We are seeking a highly skilled Housing Officer to join our Tenancy team. As a key member of our team, you will be responsible for providing exceptional support to our residents, ensuring their tenancy needs are met and exceeded. This rewarding role requires a calm and composed individual who can effectively handle complex situations and communicate with residents in a respectful and empathetic manner.

Key Responsibilities:

* Provide high-quality support to residents, responding to their inquiries, and resolving issues in a timely and effective manner

* Work closely with our Tenancy team to ensure that residents' tenancy needs are met, and their expectations are exceeded

Requirements:

* Excellent communication and interpersonal skills, with the ability to build strong relationships with residents

* Strong problem-solving skills, with the ability to remain calm under pressure and make sound decisions

* Ability to work independently and as part of a team, with a flexible approach to meeting deadlines and priorities

About Us:

At Estuary Housing Association, we are committed to providing a high-quality service to our residents. We believe in empowering our staff to make a real difference in the lives of our residents, and we are looking for like-minded individuals to join our team.



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