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Housing Association Financial Specialist

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Estuary Housing Association Full time
About the Role

We are seeking an experienced and skilled Rent and Service Charge Manager to join our Finance team at Estuary Housing Association. As a key member of our team, you will be responsible for leading the day-to-day operations of our Rent and Service Charge function.

Key Responsibilities
  • Coordinate and Deliver the Annual Rent Increase Process: Ensure that the Association's annual rent increase process is coordinated and delivered efficiently and effectively.
  • Calculate, Prepare, and Set Service Charge Budgets: Calculate, prepare, and set all Service Charge budgets to ensure that they are accurate and up-to-date.
  • Identify and Set Rent and Service Charges on Newly Developed Schemes: Identify and set Rent and Service Charges on newly developed schemes and provide advice on Service Charge issues.
  • Ensure Compliance with Legal Deadlines and Contractual Agreements: Ensure that all Rent and Service Charges comply with relevant legal deadlines and contractual agreements.
  • Manage and Oversee Rent Accounts: Manage and oversee Rent Accounts to ensure that they are accurate and up-to-date.
  • Assist with Customer Queries, Complaints, and Disputes: Assist with the resolution of Customer queries, complaints, and disputes related to Rent and Service Charges.
  • Prepare and Deliver Service Charge Statements and Accounts: Prepare and deliver Service Charge Statements and Accounts to Customers.
Requirements
  • Recognised Financial Qualification: Possess a recognised financial qualification, such as CIMA or AAT.
  • Strong Financial and Numerical Skills: Demonstrate strong financial and numerical skills, including proficiency in MS Excel and Word.
  • Experience Leading and Managing a Rent and Service Charge Team: Have experience leading and managing a Rent and Service Charge team.
  • Understanding of Rent Accounts and Service Charge Statements: Have a good understanding of how Rent Accounts and Service Charge Statements work.
  • Strong Organisational Skills: Demonstrate strong organisational skills, including the ability to prioritise tasks and manage multiple projects.
  • Experience Working with Customers: Have experience working with Customers, including resolving queries and complaints.
  • Excellent Communication Skills: Possess excellent communication skills, including the ability to write clear and concise reports.
  • Knowledge of Procurement and Contract Management: Have knowledge of procurement and contract management, including the ability to lead a Section 20 process.