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Rent and Service Charge Manager
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We are seeking an experienced and skilled Rent and Service Charge Manager to join our Finance team at Estuary Housing Association. As a key member of our team, you will be responsible for leading the day-to-day operations of our Rent and Service Charge function, ensuring compliance with relevant legal deadlines and contractual agreements.
Key Responsibilities- Coordinate and deliver the Association's annual rent increase process
- Calculate, prepare, and set all Service Charge budgets
- Identify and set Rent and Service Charges on newly developed schemes and provide advice on Service Charge issues
- Ensure all Rent and Service Charges comply with relevant legal deadlines and contractual agreements
- Manage and oversee Section 20 notices, ensuring income recoverability is maximised
- Assist with the resolution of Customer queries, complaints, and disputes
- Prepare and deliver Service Charge Statements and Accounts
- Recognised financial qualification (CIMA/AAT)
- Strong financial and numerical skills
- Strong skills in MS Excel and Word
- Experience leading and managing a Rent and Service Charge team
- Understanding of how Rent Accounts and Service Charge Statements work
- Strong organisational skills
- Experience working with Customers
- Excellent Communication skills
- Knowledge of Procurement and Contract Management
- Ability to lead a Section 20 Process
- Ability to write Board and Committee Reports
Estuary Housing Association is a dedicated team of individuals driven by a clear social purpose of providing housing our customers are proud to call home, and changing lives for the better every day. We own and manage over 4,700 properties across Essex, the three outer East London Boroughs, and the Suffolk Coastal District.
This role offers flexible office working and the opportunity to work with a range of partners. If you think this sounds like you and you're ready for a challenge, we'd love to hear from you.
