Head of Housing Services and Support

2 weeks ago


Liverpool, United Kingdom Homeless Link Full time

Job Title: Head of Regulated Services
Responsible to: Director of Specialist Services
Service Managers at Hestia and RISE Recovery 
41,457 per annum plus 5% on call allowance 
~35 days annual leave including bank holidays per annum
~ Paid Medicash support
~ Birthday day off
~ Cycle To Work Scheme
~ Refer a Friend Scheme
~ Company Pension Scheme 4%
~ Funded Training Opportunities

These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.
Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.
Over the past couple of years we have seen significant growth within the organisation and as a result we are recruiting for this brand new role
The Head of Regulated Services is responsible for the effective operational management of our regulated services (including Hestia House and RISE Recovery). The post holder will line manage the Service Managers at those allocated sites and provide day to day support, management, and leadership within the organisation. The post holder with take the role of Registered Manager in both services and will have overall responsibility for ensuring CQC compliance at these services with all relevant regulations and standards. Reporting to the Director of Specialist Services.
Supporting the Leadership Team in the delivery and development of high quality services achieved through the involvement of service users, staff and other stakeholders 
Providing Line Management support to members of the Operational Leadership Team 
Contributing to the wider thinking and planning of the organisation to ensure vision and objectives are embedded and achieved 
To support services and managers to embed a therapeutic approach 
Monitor and evaluate the quality of care provided across services 
Ensure services are compliant with CQC regulations and standards 
Oversee the implementation of policies and procedures to maintain compliance 
Prepare for and participate in CQC inspections and audits 
Implement quality improvement initiatives as needed 
Ensure that person-centered care is delivered to all service users 
Respond promptly to any concerns or complaints raised by clients or their families 
Effective management and development of the Operational Leadership Team to ensure the delivery of the quality and financial objectives 
Ensure that company priorities and requirements are delivered to reflect – both within and outside the organisation – professional and exemplar services 
Lead on maintaining and building strong partnerships across the city 
Ensure that the Quality Assessment Frameworks are continually monitored and sustained. 
Ensure adherence to health and safety legislative and regulatory requirements and YMCA policy standards 
Chairing relevant Operational meetings, conducting work reviews, identifying training needs and providing supervisions 
Assist in the development and updating of organisational policies 
Supervise, motivate and monitor training staff and freelances in their work 
Participate in the recruitment of staff and freelancers and lead on planning and overseeing their induction
Professional Practice and Development 
Attend regular supervision sessions with the Director of Specialist Services in accordance with the supervision contract 
Maintain good professional practice and ensure ongoing development, through use of supervision and training 
Respect the confidentiality of service users using the service and be responsible for the security of personal and confidential information 
The post holder will be expected to carry out other duties consistent with the responsibilities of the post and to demonstrate flexibility in all areas of their work including the willingness to attend team meetings and training outside of your normal working hours. 
Person Specification – Head of Regulated Services
Management Qualification 
Experience of working with adults with care and support needs 
Proven track record of successful development of schemes and projects 
Experience of working within the field of homeless services
Specific knowledge of project management 
Knowledge of interpreting information, data and research
Knowledge of the CQC assessment framework 
Knowledge of current housing and health policies 
Housing law, employment law, planning law, health and safety legislation and charity law
Ability to support and develop services 
Ability to support and develop staff teams 
Creative thinking 
Computer literate in Microsoft Office 


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