Casual Front of House Invigilator

3 weeks ago


Liverpool, United Kingdom Diocese of Liverpool Full time

**An exciting opportunity for casual work at the iconic Liverpool Cathedral.**

**Job Summary**:
The Front of House invigilator is a key role in providing excellent visitor experience during Liverpool Cathedral’s commissioned artwork for EuroFest titled _**Izyum to Liverpool**_by Ukrainian artist Katya Buchatska. The post-holder will provide visitor reception and be a point of contact and information on the artwork for visitors during the EuroFest period. As a member of the front of house team, you will be a visitor focused, proactive and organised individual with good communication skills.

This post is for the duration of the EuroFest cultural festival period from **1st - 19th May 2023**. The shifts will be a minimum of 4 hours long, from 10:00 - 18:00, Monday - Saturday. Shifts on Sunday will be 12:00 - 18:00. This will include bank holidays.

You must also be available for training on Thursday 27th April 2023. This will be paid.
- **Interviews to be held on 30/31 March.**_

**Key responsibilities include**:

- Welcome all visitors to Liverpool Cathedral in a helpful and positive manner, providing information about the exhibition _Izyum to Liverpool _as well as support the core offer of the Cathedral, including signposting visitors to the Tower Experience, shop and café as appropriate.
- Deliver the Cathedral’s donation request message on entry.
- Manage the circulation of visitors during the exhibition, especially if there are large groups of visitors in the Cathedral, liaising with the Front of House Manager as appropriate.
- Assist the Front of House Manager and Visitor Services Manager to ensure safety of visitors and staff in the Cathedral.
- Respond to public questions about the artwork with appropriate knowledge and understanding.
- Monitor and maintain the appearance, presentation, and supplies (such as leaflets) of the Front of House area and Cathedral Main Space, dealing with any problems immediately where possible, and reporting any major issues to the duty manager.

The post holder will undertake other relevant duties as may be requested from time to time and commensurate with the role.

Liverpool Diocese is committed to treating our whole community with dignity and respect. We desire to represent diverse identities within our community whether this be by race, culture, religion, sexual orientation, gender, disability, or social background of each person to ensure they fulfil their potential within a proactive, loving and caring environment.

**Encounter Liverpool Cathedral**

Liverpool Cathedral is a place of spiritual and cultural significance for the city and region of Liverpool. From its foundation in the early part of the 20thcentury it has existed as community and building built by the people, for the people to the glory of God.

Liverpool Cathedral is more than an iconic Grade 1* listed building. It’s a vibrant, active place that the people of the city, regions and world encounter in many ways. So alongside those who come for one of our daily worship services, people may encounter us for a gala dinner or a school trip. A tourist may visit us or we could be hosting an awards ceremony or graduations. People encounter us in many ways. But in each way, we hope they encounter a warm welcome and sense of God.

As part of their visit we believe everyone will encounter:

- Inspiring Christian worship
- A breath-taking experience
- A community committed to justice and mercy
- A safe, generous place in joy and sorrow
- A dynamic community of staff and volunteers
- A God who knows and loves you.

Working for Liverpool Cathedral will bring you into a community that seeks to make those encounters happen. You will be someone who can subscribe to, and live out, our values of excellence, dynamic, integrity and inclusive. You will have the benefits of working in a landmark building with colleagues who are serious about the work life balance with generous holiday allowances and access to an Employee Assistance Programme. We have a strong working partnership with the Diocese of Liverpool bringing extra support to our activities.

**Person Specification**
- **Experience**_

Essential:

- Can prioritise and handle a diverse range of tasks, with interruption.
- Have excellent customer service, communication, administrative and interpersonal skills.
- Experience working in a diverse team environment.
- Be flexible and adapt to changes or issues quickly.
- Experience in the voluntary sector, particularly in arts or heritage environment (desirable)
- **Knowledge & Skills**_

Essential:

- Be dynamic, enthusiastic, and well organised with good attention to detail.
- Can communicate effectively, clearly, and positively through any medium.
- Have a positive, patient, and helpful disposition, particularly when communicating with visitors.
- Interest in arts and/or heritage (desirable)
- Fluent in European languages such as Spanish, German, French, Italian (desirable)
- **Personal Qualities**_

Essential:

-


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