House Assistant

2 weeks ago


Liverpool, United Kingdom Ronald McDonald House Charities Full time

As a House Assistant you will assist the Manager with the day-to-day running of our 84- bedroom House. In this Front of House role you will be first point of contact for our families and will provide a strong administrative support to the House team. You will work alongside other members of the House team to provide a supportive environment for resident families within a communal living setting which includes supervising House Activities and Events. You will also implement and follow-up on all Ronald McDonald House Charities Policies

**Key responsibilities**
- Assist with the day-to-day running of the House
- Provide strong administrative support to the House team i.e. manage and maintain database systems, complete mandatory records
- Provide a supportive environment for resident families within a communal living setting
- Deliver a high level of service to House residents and external visitors
- Complete daily operational tasks
- Manage the House referral process; liaising with Hospital wards and updating the daily unaccommodated family file and make decisions for room allocations
- Manage the turnaround of bedrooms to accommodate the next priority family
- Check families in and out and conducting House tours
- Assist and support House volunteers
- Organise, supervise and participate in House Activities and Events
- Implement and follow-up on all Ronald McDonald House Charities Policies

Previous experience of working in a face-to-face customer setting and basic computer knowledge is desirable.

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Administrative Assistants & Receptionists: 1 year (preferred)

Work Location: One location

Application deadline: 03/03/2023
Reference ID: AH HAFT



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