Housing Officer Team Lead

3 weeks ago

Liverpool, United Kingdom Cobalt Housing Full time

**Latest Opportunities**:
We are passionate about building thriving communities where people are proud to live and can be their best. It’s an exciting time to be joining us as we continue our journey as an independent landlord.

If you are the kind of person who is hard working and passionate about making a difference to our customers then we would love to hear from you.

Benefits & Rewards of working at Cobalt

Job title: Housing Officer Team Lead (Customer Lead)

**Salary**: £34,590.27 rising to £36,410.81 upon successful completion of probation

Location: L11 2SF

Supporting the Neighbourhood Manager, the Customer Lead will manage a small team of Neighbourhood Housing Officers working in the Norris Green community, supporting delivery of generic housing management including allocations, arrears, void management, estate management, customer/resident involvement, lettings and other customer interactions.

This role will take responsibility for ensuring that targets are achieved, and you will work alongside the Neighbourhood Manager in developing strategic objectives and neighbourhood plans. Working with the Neighbourhood Manager and the Income and ASB specialist officers they will help with identifying and addressing neighbourhood and customer priorities and make sure that their team are motivated and supported.

Other responsibilities for this role include:

- To assist with management of the neighbourhood team and function within the wider neighbourhood team. To help lead the delivery of flexible, effective and efficient housing management and customer interaction services, making best use of team resources and available budgets to tackle key identified issues.
- To help to create a supportive, fair and positive culture where team members are motivated and can develop and maximise their skills and abilities. To use the Continuous Professional Development (CPD) and one-to-one processes effectively to deliver this.
- To assist with the Neighbourhood Plan approach to managing our neighbourhoods. Specifically, to help to gather information that identifies key issues and risks to be addressed, and the creation and delivery of an action plan for each neighbourhood, in conjunction with other teams and stakeholders.
- Allocations - support and guide the team to ensure that properties are advertised and allocated at the earliest opportunity, with full regard to targets for relets and the sustainability of tenancies. Assist with audits to ensure performance and conformity with process, legislation and our nomination commitment.
- Tenancy Management - lead the officers delivering housing management services, working closely with the ASB and Income specialist officers. To ensure that housing management functions are delivered in line with policies and procedures and to measure the outcomes.
- Customer Contact - lead officers to ensure all tenancy management or asset related matter are resolved as best as possible at first contact. Working with collaboratively to ensure supporting processes and procedure are robust to deliver excellent customer service.
- To work with the team, stakeholders and our legal advisors to agree and approve legal remedies to tackle varying tenancy breaches and protect communities
- To deliver an effective performance management framework within the team to ensure both team and individual performance targets are established, monitored and managed. To assist with the collation and submission of reports on agreed performance areas as requested.
- To actively participate and lead where requested our approach to Service Excellence by helping to develop Service Excellence Plans (SEPs) in conjunction with customers and colleagues. Ensure that these reflect emerging legislative changes, sector risks and opportunities.
- Work with local partners, promoting our products and services in line with corporate objectives and our values.
- Nurture, encourage and lead effective resident involvement within the neighbourhoods served, ensuring that all officers within the CRO team also engage positively with resident groups and individuals.
- To support the evolution of the customer experience with innovative technology.
- To assist in the development of Strategies, Policies and Procedures as required and to ensure conformity within the team to these approaches.

The closing date for the position of Customer Lead role will be **Thursday 9**th** March.** Successful applicants should be able to attend an interview week commencing **13**th** March 2023.

  • Housing Officer

    6 days ago

    Liverpool, United Kingdom Bedspace Full time

    **To add to our existing team of dedicated staff, Bedspace are seeking to recruit a Housing Officer to support the Bedspace Housing Team. Your focus will be to maintain positive relationships with landlords, manage ASB complaints and ensure all properties are compliant in line with Health & safety legislation.** - **Company benefits**_**: - Competitive...

  • Neighbourhood Housing Officer

    2 weeks ago

    Liverpool, United Kingdom Prima Group Full time

    Neighbourhood Housing OfficerAn exceptional opportunity has arisen to join one of North Wests leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People .Location: Liverpool, Sefton, WirralSalary: £33,986 Per...

  • Housing Officer

    5 days ago

    Liverpool, United Kingdom The Riverside Group Full time

    **Housing Officer** **Permanent role** **Part Time 25 hours** **Salary £ **22,898 **pro rata** **Based in Liverpool** **Scheme name Shackleton View** **Working Pattern Monday to Friday** Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well...

  • Interim Housing Officer

    3 weeks ago

    Liverpool, United Kingdom Michael Page (UK) Full time

    About Our Client Our client is a substantial player in the sector, providing vital housing services to communities. With a sizeable team based in Merseyside, they are well-respected and known for their commitment to improving lives through their work. Job Description Manage a diverse caseload of housing properties Deliver high-quality customer service...

  • Housing Officer

    8 hours ago

    Liverpool, United Kingdom The Riverside Group Full time

    Housing Officer job role Permanent Contact Location Liverpool / Hybrid Role Full time 37.5 hours a week. Salary £22,898 - £23,974 Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face...

  • Housing Support Officer

    6 days ago

    Liverpool, United Kingdom Nugent Full time

    The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: **Job reference** REQ000303 **Date posted** 07/02/2023 **Application closing date** 17/02/2023 **Location** Liverpool **Salary** Salary - £26,690 **Package** Competitive terms and...

  • Housing Officer

    3 weeks ago

    Liverpool, United Kingdom Michael Page (UK) Full time

    Our client is a substantial player in the sector, providing vital housing services to communities. Manage a diverse caseload of housing properties Deliver high-quality customer service to tenants Work collaboratively with the property team to address housing issues Implement housing policies and regulations Perform administrative duties related to...

  • Former Tenant Arrears Officer Part Time Ftc to 31st

    6 days ago

    Liverpool, United Kingdom Cobalt Housing Full time

    Job title: Former Tenant Arrears Officer (Part time FTC to 31st March 2024) **Salary**: £15,540.39 per annum rising to £16,358.31 per annum upon successful completion of probation. Pro rata salary based on 17.50 hours per week Location: 199 Lower House Lane, Croxteth, L11 2SF Cobalt has a 35-hour working week, Monday to Friday, 9am to 5pm, and we are...

  • Business Support Executive

    3 weeks ago

    Liverpool, United Kingdom Cobalt Housing Full time

    Cobalt Housing is a registered housing association based in North Liverpool. Cobalt was formed in February 2003 following the transfer of our homes from Liverpool City Council. As the majority landlord in the area Cobalt are also actively engaged in a wide range of economic, neighbourhood and community regeneration activities in the area that they serve. By...

  • Business Support Executive

    3 weeks ago

    Liverpool, United Kingdom Cobalt Housing Full time

    Cobalt Housing is a registered housing association based in North Liverpool. Cobalt was formed in February 2003 following the transfer of our homes from Liverpool City Council. As the majority landlord in the area Cobalt are also actively engaged in a wide range of economic, neighbourhood and community regeneration activities in the area that they serve. By...

  • Customer Service Officer

    9 hours ago

    Liverpool, United Kingdom Cobalt Housing Full time

    **Latest Opportunities**: We are passionate about building thriving communities where people are proud to live and can be their best. It’s an exciting time to be joining us as we continue our journey as an independent landlord. If you are the kind of person who is hard working and passionate about making a difference to our customers then we would love to...

  • Asset Surveyor

    6 days ago

    Liverpool, United Kingdom Cobalt Housing Full time

    Job title: Asset Surveyor (Stock Condition) **Salary**: £34,088.31 per annum rising to £35,882.44 per annum upon successful completion of probation Location: 199 Lower House Lane, Croxteth, L11 2SF This role is key to the delivery of high-quality Asset Management Service for approximately 6000 properties in the Norris Green, Croxteth & Fazakerley area...

  • Customer Service Officer

    3 days ago

    Liverpool, United Kingdom Cobalt Housing Full time

    **Latest Opportunities**: We are passionate about building thriving communities where people are proud to live and can be their best. It’s an exciting time to be joining us as we continue our journey as an independent landlord. If you are the kind of person who is hard working and passionate about making a difference to our customers then we would love to...

  • Customer Service Officer

    2 days ago

    Liverpool, United Kingdom Cobalt Housing Full time

    **Job title**:Customer Service Officer **Contract**: 9 month fixed term contract **Salary**: £25,041.53 per annum rising to £26,359.51 upon successful completion of 6 month probation period **Location**: L11 2SF Working within a busy team, Customer Service Officer will be responsible for acting as the first point of contact for all customers, providing...

  • Executive Assistant

    6 days ago

    Liverpool, United Kingdom Cobalt Housing Full time

    **Latest Opportunities**: We are passionate about building thriving communities where people are proud to live and can be their best. It’s an exciting time to be joining us as we continue our journey as an independent landlord. If you are the kind of person who is hard working and passionate about making a difference to our customers then we would love to...

  • Architect / Landscape Architect (Permanent)

    3 weeks ago

    Liverpool, United Kingdom Lead Careers Full time

    Role - Landscape Architect with LVIA We are interested in speaking to any Landscape Architect at Pre or Post CMLI level for a reputable Consultancy in Merseyside. As a Landscape Architect either at CMLI grade or mid-level Assistant/Project Landscape Architect level, you will be working with the Senior team on a wide variety of projects through all the...

  • Landscape Architect

    2 weeks ago

    Liverpool, United Kingdom Lead Careers Full time

    Role - Landscape Architect with LVIA Location - Merseyside Salary - £26 - £35K We are interested in speaking to any Landscape Architect at Pre or Post CMLI level for a reputable Consultancy in Merseyside. As a Landscape Architect either at CMLI grade or mid-level Assistant/Project Landscape Architect level, you will be working with the Senior team on a...

  • Landscape Architect

    1 week ago

    Liverpool, United Kingdom Lead Careers Full time

    Role - Landscape Architect with LVIALocation - MerseysideSalary - £26 - £35KWe are interested in speaking to any Landscape Architect at Pre or Post CMLI level for a reputable Consultancy in Merseyside.As a Landscape Architect either at CMLI grade or mid-level Assistant/Project Landscape Architect level, you will be working with the Senior team on a wide...

  • Landscape Architect

    3 weeks ago

    Liverpool, United Kingdom Lead Careers Full time

    Role - Landscape Architect with LVIA Location - Merseyside Salary - £26 - £35K We are interested in speaking to any Landscape Architect at Pre or Post CMLI level for a reputable Consultancy in Merseyside. As a Landscape Architect either at CMLI grade or mid-level Assistant/Project Landscape Architect level, you will be working with the Senior team on a...

  • Landscape Architect

    3 weeks ago

    Liverpool, United Kingdom Lead Careers Full time

    Role - Landscape Architect with LVIA Location - Merseyside Salary - 26 - 35K We are interested in speaking to any Landscape Architect at Pre or Post CMLI level for a reputable Consultancy in Merseyside. As a Landscape Architect either at CMLI grade or mid-level Assistant/Project Landscape Architect level, you will be working with the Senior team on a...