Assistant Centre Manager
3 weeks ago
Fareham Innovation Centre is the gateway of the engineering, marine, and aerospace industries in Hampshire. Discover outstanding workspace to create, inspire and innovate among some of the brightest minds in the business, with our flexible office space, coworking and workshop units in Fareham. Founded by the Oxford Trust in 1987, Oxford Innovation Space (OI), is the UK's leading provider of innovation centres, supporting the growth of early business stages through flexible and affordable workspace – office, workshop or laboratory – and a network of Innovation Directors providing information and guidance. The Assistant Centre Manager is a key role in enhancing the sales, community engagement, operational and ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including offices and workshop facilities and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business.
The Assistant Centre Manager will report to the Centre Director and will be supported by Customer Experience Assistants. Assist with setting, monitoring and developing the standards of the building's presentation, including cleanliness, health and safety and security.
Assist in Procurement and management of Contractors, Suppliers and Consumables.
Implement the agreed standard operating procedures and monitoring criteria with the centre team.
Maintain Centre Asset register & Contract Database.
Manage assets, stock and inventory and replenish consumables where required.
Maintain records and documentation to comply with our Quality Management System ISO9001:2015 & ISO14001.
Develop a culture of quality service and customer care by encouraging open and honest feedback from staff and tenants, assisting with regular tenant surveys and staff coaching.
Promote and build the centre's reputation for exceptional standards of customer care.
Financial
Support the Centre Director with Financial Management Information including invoicing customers and debt management.
Assist in budget planning and monitoring of expenditure and cost.
Assist in financial reporting and demonstrate an understanding of Profit and Loss.
Assist with recruiting and coaching the centre management team to ensure high levels of customer service.
Support the Centre Director in promoting available space in the centre on pre-agreed commercial terms.
Promote Oxford Innovation Space's range of services, projects and expertise to partners and clients.
Develop a community of entrepreneurs within the centres.
Maintain an awareness and interest in the centre clients' business performance and problems and signpost to help.
Experience in the operational running of an asset of the size, character and quality of the relevant centre.
Previous experience in a letting office environment preferred.
Management skills to manage a team within a service environment, ensuring overall performance is maximised.
Client and customer services focussed.
Salary of £28,500 to £31,500 per annum, depending on experience.
~25 days' holiday plus Bank Holidays, pro rata.
~ Flexible benefits package comprising:
~ Contributory pension.
~ Ability to increase or decrease amount of annual leave.
~ Ability to increase or decrease amount of life assurance cover.
~ Private medical and dental insurance.
~
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Assistant Centre Manager
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