Current jobs related to Head of Customer Experience - London - Thrive homes

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom The School of Life Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our customer marketing efforts and drive business growth. As the Head of Customer Experience, you will be responsible for developing and executing a customer-centric strategy that maximizes customer touchpoints and engagement across our various products and services.Key...

  • Head of Brand and Store Experience

    5 months ago

    London, United Kingdom Head Office Full time

    **About the role**: We are currently recruiting for a Head of Brand and Store Experience to join the team on a permanent basis. It's an exciting time at the John Lewis Partnership as we progress with our transformation plan and focus on how we best serve our customers. John Lewis is one of the country's most loved brands and, as a co-owner, is a truly...

  • Head of Customer Experience

    4 months ago

    London, United Kingdom Fortius Full time

    **Head of Customer Experience** **Department **Outpatients **Line Manager **Director of OP and Radiology **Line Manages **FOH Supervisors, Senior Receptionists, Concierge **Location **All Fortius Sites **Job Outline** The Head of Customer Experience will be responsible for leading and managing the end to end customer experience across Fortius. They...

  • Head of Customer Experience

    5 days ago

    London, Greater London, United Kingdom loveholidays Full time

    {"title": "Head of CRM", "description": "Unlock Customer PotentialAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As our Head of CRM, you'll play a critical role in driving bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:Develop and execute a...

  • Head of Customer Experience

    5 days ago

    London, Greater London, United Kingdom loveholidays Full time

    {"title": "Head of CRM", "description": "Unlock Customer PotentialAt loveholidays, we're on a mission to revolutionise the way we connect with our customers. As our Head of CRM, you'll play a critical role in driving bookings and retention growth through highly personalised automated customer communication journeys.Your Impact:Develop and execute a...

  • Head of Customer Experience

    24 hours ago

    London, Greater London, United Kingdom 6 Degrees Talent Digital Full time

    Head of CRM - Pet Subscription ScaleupLondon Based - 3 days a week onsite6 Degrees Talent Digital is partnering with an incredible Pet/Membership business based in London.The company is going through a huge period of growth this year and their looking for a hands-on Head of CRM to join their small and mighty marketing team.About the RoleYou'll need a deep...

  • Head of Customer Experience

    1 day ago

    London, Greater London, United Kingdom 6 Degrees Talent Digital Full time

    Head of CRM - Pet Subscription ScaleupLondon Based - 3 days a week onsite6 Degrees Talent Digital is partnering with an incredible Pet/Membership business based in London.The company is going through a huge period of growth this year and their looking for a hands-on Head of CRM to join their small and mighty marketing team.About the RoleYou'll need a deep...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom loveholidays Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Experience. As a key member of our leadership team, you will be responsible for driving our customer retention and growth strategies, leveraging your expertise in CRM and personalisation to deliver exceptional customer experiences.Key...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom loveholidays Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Experience. As a key member of our leadership team, you will be responsible for driving our customer retention and growth strategies, leveraging your expertise in CRM and personalisation to deliver exceptional customer experiences.Key...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom loveholidays Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Customer Relationship Management (CRM) strategy and team. As the Head of CRM, you will be responsible for delivering highly personalised automated customer communication journeys, driving consistency and excellence in customer messaging, and expanding our CRM channels...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom loveholidays Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Customer Relationship Management (CRM) strategy and team. As the Head of CRM, you will be responsible for delivering highly personalised automated customer communication journeys, driving consistency and excellence in customer messaging, and expanding our CRM channels...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom JBM Full time

    Job OverviewWe are seeking a seasoned professional to lead our customer delivery efforts as the Head of Customer Delivery at JBM. This is an exciting opportunity to join a mission-driven organization that is leveraging AI to improve recycling efficiency and make a positive impact on the environment.The ideal candidate will have leadership experience in a...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Places Development Full time

    About UsPlaces Development is a leading social enterprise dedicated to creating inclusive and thriving communities for our customers and employees. We're passionate about hiring people who share our values and are committed to delivering exceptional customer experiences.About the RoleWe're seeking a highly skilled and experienced professional to lead our...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Places Development Full time

    About UsPlaces Development is a leading social enterprise dedicated to creating inclusive and thriving communities for our customers and employees. We're passionate about hiring people who share our values and are committed to delivering exceptional customer experiences.About the RoleWe're seeking a highly skilled and experienced professional to lead our...

  • Head of Customer Experience

    7 days ago

    London, Greater London, United Kingdom Staysure Group Full time

    About the RoleWe are seeking a visionary leader to drive customer satisfaction, loyalty, and advocacy as the Head of Customer Engagement at Staysure Group.Key ResponsibilitiesDevelop and execute a comprehensive customer engagement strategy to foster stronger relationships and increase customer satisfaction.Collaborate closely with marketing, sales, and...

  • Head of Customer Experience

    7 days ago

    London, Greater London, United Kingdom Staysure Group Full time

    About the RoleWe are seeking a visionary leader to drive customer satisfaction, loyalty, and advocacy as the Head of Customer Engagement at Staysure Group.Key ResponsibilitiesDevelop and execute a comprehensive customer engagement strategy to foster stronger relationships and increase customer satisfaction.Collaborate closely with marketing, sales, and...

  • Head of Customer Experience

    1 week ago

    London, Greater London, United Kingdom Crest Recruitment Full time

    About Us:Crest Recruitment is a leading provider of recruitment services to the construction industry, with a strong reputation for delivering high-quality candidates to our clients.Job Purpose:We are seeking an experienced Customer Care professional to join our team as a Head of Customer Experience. The successful candidate will be responsible for leading...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom Crest Recruitment Full time

    About Us:Crest Recruitment is a leading provider of recruitment services to the construction industry, with a strong reputation for delivering high-quality candidates to our clients.Job Purpose:We are seeking an experienced Customer Care professional to join our team as a Head of Customer Experience. The successful candidate will be responsible for leading...

  • Head of Customer Experience

    4 weeks ago

    London, United Kingdom Lyca Mobile Group Full time

    About Lyca Mobile GroupLyca Mobile is dedicated to providing everyone the opportunity to connect across borders with affordable international calls.As the leading international mobile virtual network operator (MVNO), we deliver exceptional value in data, calls, and minutes to 23 countries worldwide.With a growing customer base of 16 million, we are entering...

  • Head of Customer Experience

    2 weeks ago

    London, Greater London, United Kingdom JBM Full time

    Job OverviewCompany: JBMJob Title: Head of Customer DeliveryIndustry: AI and CleantechLocation: Remote with occasional travelJBM is a mission-driven start-up leveraging AI to improve recycling efficiency and make the world a greener and cleaner place. We're seeking a seasoned professional to lead our customer delivery team and drive business growth.Key...

Head of Customer Experience

4 months ago

London, United Kingdom Thrive homes Full time €75,000

Head of Customer Experience & Insight (Social Housing)
Hemel Hempstead, Hertfordshire (Hybrid/Smart Working)
Permanent, Full Time
37 hours per week (Monday – Friday, Flexibility Negotiable)
Thrive Homes is seeking a Head of Customer Experience & Insight to oversee the Customer Experience Team, which includes customer engagement and insights, complaints and the contact centre.
The main focus of this role is to drive excellent performance and promote colleague development. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. You will effectively provide analysis and insights of internal and external customer data sources.
Responsible for working with the business to learn from customer feedback, to produce reporting for customers on complaints and demonstrate how Thrive is listening to feedback and using it to change and improve our services. Lead the project to collect and maintain customer data, ensuring the information we collect; To demonstrate compliance with the Housing Ombudsman’s Complaint Handling Code and with the Consumer Standards, specifically Transparency, Accountability and Influence Standard.
Produce and support with management information, assurance, performance and compliance reports for Executive, Board and Committee.
Strong experience of working with data, segmenting customers to provide customer insight, recognising and reporting where there are opportunities for improving or providing services.
Demonstrate a track record of delivery against our key deliverables or a foundation which can be built upon to fulfil the full brief.
We are flexible in how you have achieved your skills and experience, through education or through work experience.
Holding or being willing to work towards a foundation degree or level 5 qualification regulated by Ofqual in Housing Management is important. ·
You must be passionate about customer experience and an understanding of the challenges facing customers.
Experience and knowledge of social housing would be highly beneficial.
Annual Leave - 25 days per year increasing by length of service (up to 30 days).
Buy or sell annual leave
Pension - Thrive Homes will pay double your contribution (up to 10%).
Discretionary Bonus
Life assurance - a payment of 3x your salary
Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
Virtual GP Service (available 24/7)
Wellbeing reward scheme (earn vouchers through a health app)
A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different
Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process.