Verelogic IT Recruitment | Distributed Field Support Engineer

6 days ago

Bournemouth Dorset, United Kingdom Verelogic IT Recruitment Full time

Job Title: Distributed Field Support Engineer

Location: Bournemouth area

Salary: D.O.E

Role purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers.

Car Allowance

Security Clearances Needed

Key responsibilities:

  • To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals.
  • To perform desk side support to SCC clients as requested
  • Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
  • Assist other engineers in the delivery of service to our customers.
  • Cover site roles where required due to planned or un-planned absence
  • Achieve KPI target of 5 visits / fix's per day.
  • Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
  • Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
  • Carry out any other reasonable request from your line management
  • Be able to do customer rebuilds and configuration to desk
  • Will carry out AV repairs and Printer repairs.
  • Will be able to carry out IMAC projects with little supervision
  • Participate in 24/7 coverage via a rota system
  • Act as mentor to Grades 1 through to 3 Engineers
  • May be expected to train on new technologies such as AV or Cisco.
  • May be expected to step in for FDM on occasion and or to project manage.
  • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
  • Must be professional and presentable at all times.
  • Must have full UK driving Licence where required to perform the role.
  • Respond to any requests for information from your line management in a timely manner
  • Work a certain amount of overtime when required to do so.
  • Be Familiar with customer policies and processes where applicable
  • To be approachable and accepting of Training requirements in relation to the role.
  • To maintain the skills and knowledge required to perform the role to the required standard
  • Must be able to embrace new technologies and adapt to change.
  • Company assets to be maintained in good working order and good general condition
  • Practice quick win processes

Skills and experience:

  • Knowledge of PC, Laptop, Printer & associated peripherals operation
  • Key Clients specific procedures
  • Trained in Desktop/Laptop/Printers and Servers
  • Cisco/Sun
  • Excellent knowledge of common software products
  • AV experience
  • Excellent customer facing skills

JBRP1_UKTJ

  • Distributed Field Support Specialist

    1 day ago

    Bournemouth, Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    About the RoleWe are seeking an experienced Distributed Field Support Engineer to join our team at Verelogic IT Recruitment. In this role, you will provide technical support and maintenance services to customers across various locations in the Bournemouth area.Key ResponsibilitiesRepair and maintain IT hardware and software products at customer sites within...

  • Distributed Field Support Professional

    1 day ago

    Bournemouth, Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    About You">We are looking for a skilled Distributed Field Support Professional with excellent knowledge of PC, laptop, printer & associated peripherals operation, Key clients' specific procedures, Trained in desktop/laptop/printers and servers, Cisco/Sun knowledge, Excellent knowledge of common software products, AV experience, Excellent customer-facing...

  • Distributed Technical Support Engineer

    1 week ago

    Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    Job Summary:Distributed Field Support Engineer needed for a leading IT recruitment agency. As a key member of our team, you will provide technical support to clients across the UK, attending customer sites to diagnose and resolve IT hardware and software issues. This role offers excellent opportunities for career growth and professional development.Key...

  • Distributed IT Support Engineer

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    Job SummaryWe are seeking a highly skilled Distributed IT Support Engineer to join our team at Verelogic IT Recruitment. As a key member of our technical support team, you will be responsible for providing on-site support to customers across the region.Main ResponsibilitiesProvide technical support and repair or replace hardware and software products at...

  • Distributed Technical Services Engineer

    1 week ago

    Bournemouth, Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    About the RoleWe are currently seeking a Distributed Technical Services Engineer to join our team at Verelogic IT Recruitment.In this role, you will be responsible for delivering exceptional technical support services to our customers across the Bournemouth area.Your key responsibilities will include:Attending customer sites to provide technical support and...

  • Technical Support Professional

    1 day ago

    Bournemouth, Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: Bournemouth AreaWe are currently seeking a highly skilled Distributed Field Support Engineer to join our team at Verelogic IT Recruitment. In this role, you will provide technical support and maintenance services to customers across various locations in the Bournemouth area.Job DescriptionThe ideal...

  • IT Support Professional

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    About the JobWe are looking for a skilled Distributed IT Support Engineer to join our team at Verelogic IT Recruitment. As a key member of our technical support team, you will be responsible for providing on-site support to customers across the region.Key ResponsibilitiesProvide technical support and repair or replace hardware and software products at...

  • IT Support Specialist

    1 week ago

    Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerAbout Us:Verelogic IT Recruitment is a leading provider of IT recruitment services. We specialize in placing highly skilled professionals in various industries.Salary: £40,000 - £60,000 per annum depending on experience and qualifications.Job Description:This role involves providing technical support to clients...

  • Distributed Field Support Engineer

    2 weeks ago

    Bournemouth, United Kingdom Verelogic It Recruitment Full time

    Job Title: Distributed Field Support Engineer Location: Bournemouth area Salary: D.O.E Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).To Work efficiently and proactively to deliver IT support services to a wide range of customers.

  • Senior IT Field Support Specialist

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    Job SummaryWe are seeking a Senior IT Field Support Specialist to join our team at Verelogic IT Recruitment.This role is an excellent opportunity for a motivated individual to work on-site with customers, providing technical support for various IT hardware and software products.The successful candidate will be responsible for attending customer sites,...

  • Field Service Professional

    1 week ago

    Bournemouth, Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    About the RoleWe are looking for a skilled Field Service Professional to join our team at Verelogic IT Recruitment.The successful candidate will be responsible for providing technical support to our clients, including repairing, diagnosing, and replacing IT hardware and software products.This role requires excellent communication skills, a strong...

  • Distributed Field Support Engineer

    2 weeks ago

    Bournemouth, United Kingdom Verelogic It Recruitment Full time

    Job Title: Distributed Field Support Engineer Location: Bournemouth area Salary: D.O.E Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers. Car Allowance Security...

  • Distributed Field Support Engineer

    2 weeks ago

    bournemouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support Engineer Location: Bournemouth area Salary: D.O.E Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers. Car Allowance Security...

  • Distributed Field Support Engineer

    2 weeks ago

    Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support Engineer Location: Bournemouth area Salary: D.O.E Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers. Car Allowance Security...

  • Distributed Field Support Engineer

    2 weeks ago

    Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    Job Title: Distributed Field Support EngineerLocation: Bournemouth areaSalary: D.O.ERole purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers. Car AllowanceSecurity Clearances...

  • Technical Field Support Specialist

    4 days ago

    Bournemouth, Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    Job OverviewWe are seeking a skilled Distributed IT Support Engineer to join our team at Verelogic IT Recruitment. As a key member of our technical support team, you will be responsible for providing on-site support to customers across the region.About the RoleThis is an exciting opportunity to work with cutting-edge technology and provide exceptional...

  • Distributed Field Support Engineer

    2 weeks ago

    Bournemouth, United Kingdom Verelogic IT Recruitment Full time

    Job Description Job Title: Distributed Field Support Engineer Location: Bournemouth area Salary: D.O.E Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers. Car...

  • Distributed Field Support Engineer

    2 weeks ago

    bournemouth, United Kingdom Verelogic IT Recruitment Full time

    Job Description Job Title: Distributed Field Support Engineer Location: Bournemouth area Salary: D.O.E Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers. Car...

  • Distributed Field Support Engineer

    2 weeks ago

    Bournemouth, United Kingdom Verelogic Full time

    Job Title: Distributed Field Support Engineer Location: Bournemouth area Salary: D.O.E Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).  To Work efficiently and proactively to deliver IT support services to a wide range of customers.  Car...

  • Distributed Field Support Engineer

    21 hours ago

    Bournemouth, United Kingdom Verelogic Full time

    Job Title: Distributed Field Support Engineer Location: Bournemouth area Salary: D.O.E Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).  To Work efficiently and proactively to deliver IT support services to a wide range of customers.  Car...