Technical Field Support Specialist
4 days ago
Job Overview
We are seeking a skilled Distributed IT Support Engineer to join our team at Verelogic IT Recruitment. As a key member of our technical support team, you will be responsible for providing on-site support to customers across the region.
About the Role
This is an exciting opportunity to work with cutting-edge technology and provide exceptional customer service. The ideal candidate will have a strong background in PC, Laptop, Printer & associated peripherals operation, as well as excellent knowledge of common software products and AV experience.
Responsibilities
- Attend customer sites to provide technical support and repair or replace hardware and software products.
- Work efficiently and proactively to deliver IT support services to a wide range of customers.
- Perform desk side support to SCC clients as requested.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or un-planned absence.
- Achieve KPI target of 5 visits / fixes per day.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real-time.
- Utilise PDA to check and update allocated calls in a timely manner.
- Carry out any other reasonable request from your line management.
Skills and Qualifications
- Knowledge of PC, Laptop, Printer & associated peripherals operation.
- Excellent knowledge of common software products.
- AV experience.
- Excellent customer-facing skills.
Salary and Benefits
The successful candidate can expect a competitive salary of approximately £40,000 - £50,000 per annum, depending on experience. Other benefits include a car allowance, security clearances, and opportunities for professional development.
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