CSM Manager

2 weeks ago

London, United Kingdom Proofpoint Full time

Proofpoint is a leading cybersecurity company protecting organisations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organisations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
We are looking for a Customer Success Manager (Mid-Market) to join the Tessian team following the Proofpoint acquisition.
You will be taking ownership of a critical portfolio of approximately 50 customers, including commercial ownership for the renewal, predominantly the finance sector. As well as being responsible for renewals and advocacy in our EMEA customer base, you'll be a bridge between Product and our customers - communicating our technology, understanding pain-points and interpreting future customer needs to inform product development.
This role will also play a part in the journey that Tessian and Proofpoint are embarking on together as we look to scale up the Tessian Customer Success Motion today from Serve as the trusted advisor to our customers and executive sponsors post initial sale. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
Identify advocates and expand our customer community to accelerate our go to-market motion
Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value realisation (using key metrics from the platform)
World class communication skills, both in verbal and in writing.
Experience working in a fast paced, high-growth B2B SaaS technology environment, selling software.
An experience of quota carrying account or customer success management experience.
Legal, Financial and Professional Services.
We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Proofpoint has been honored with five Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.
Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.
We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
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