Customer Success Management Director

2 weeks ago

London, United Kingdom Varonis Full time

The Director of Customer Success works with Varonis customers to drive value and ensure the delivery of business outcomes, secure renewals, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen.
In this role, you will lead a team of first-line managers and Customer Success Managers (CSMs) supporting our customers in EMEA. You will also collaborate with leaders within the Services organization, and in Sales, Engineering and Product teams to ensure our customer's success. Develop and evangelize a vision for the Customer Success mission in EMEA on an operational and strategic level
• Perform ongoing analysis of customer lifecycle and take the necessary measures to increase engagement and consequent impact throughout
• Develop relationships with key stakeholders in the regional customer base and support CSMs managing complex accounts
Prior experience in customer success and retention roles, experience in a CSM role is a plus
• Willingness to travel in Europe
• Creative leader with the ability to develop, articulate and execute a vision that is aligned with both company and team strategies and to inspire, motivate and manage diverse teams
• Excellent executive level communication and presentation skills
• Prior experience in a software delivery is a must, experience in the security space is a plus
• English is a must, French and German is a plus
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