Customer Success Manager

7 days ago

Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time
  • An engagement platform used by millions of people and some of the most recognisable brands on the planet
  • Privately owned and with offices across the globe


Join the team in this new role where we want someone with experience effectively managing a larger client base in a one-to-many engagement style.


The Role:

  • Look after c.200 accounts with a range of values. Effectively manage time and resource to get the best from your client base.
  • Apply one-to-many engagement strategies and apply segmentation to your client base you your time is most effectively spent on strategic & commercial success.
  • Value is key here Understand your clients and add genuine value to their understanding, usage and benefit from the solution.
  • Grow your account base with consultative, solution based upsell and cross sell. Expand users, grow into new departments or even cross brand. You are the commercial lead here
  • Build strong relationships with high-value clients, understand their needs and ensure their success with the solution.
  • Be the voice of the customer and liaison between clients and the rest of the team.
  • Empower customers to connect their goals and challenges with the platform and its capabilities.
  • Take lead on new accounts, manage their on-boarding and adoption.
  • Lead online webinars and demos to ensure clients can fully capitalise on the platforms capabilities.


The Candidate:

  • Prior experience of working in Customer Success with a client base of 100+ and in a one-to-many engagement approach.
  • Experience working with a SaaS solution is very beneficial.
  • Commercially capable and happy to hold c-suite level commercial discussions. A track record of growing account value and spend is key.
  • A strong relationship nurturer.
  • A high energy, engaging and charismatic personality. This is an engagement platform so you need to be engaging


The Benefits:

  • £45k base salary plus a £10k OTE (Uncapped commission on account growth)
  • Hybrid – London (2 days in a week)
  • Start of the art laptop – Mac or Windows (your choice)
  • Weekly food allowance
  • Gym membership discount


ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch

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