Workplace Services Ambassador

3 weeks ago

London, United Kingdom CBRE Enterprise EMEA Full time

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. About the Role As a CBRE Workplace Services Ambassador, you will provide a professional, engaging, and interactive first point of contact for the building occupants with any operational queries/issues they may have. The role also provides an interface between clients and vendors, providing focus on key areas to ensure that a five-star standard is always maintained, whilst ensuring that issues are proactively identified and addressed by all vendors that service the floor before the clients become aware of them. Key Responsibilities: Promptly resolve all daily client requests, guiding clients with helpdesk tickets logged and managing expectations on completion timelines, to include monitoring and progress reports with personal feedback to individual clients and GWS management (managing client expectations Carry out inspections of designated areas (TBC frequency and exact areas), record and proactively report issues and defects to the facilities helpdesk. Act as the interface between all vendor operatives who provide an on-floor service for our customer, ensuring a seamless service delivery. Ownership of assigned floor to include leading daily team huddle at start of shift, briefing all on-floor service lines and vendors with events, key visits, issues, BOH activities etc Maintain regular contact with on-floor client contacts and building occupants, developing business relationships and monitoring customer perception and satisfaction to feed back to WPM Provide oversight for hospitality areas, such as pantries and 'Grab & Go' areas, coordinating closely with hospitality vendor. Ensure all staff maintains safe working practices through implementation of company and client Health & Safety Standards Give floor inductions (to include health and safety) for new starters, working closely with HCM/floor admins when on-boarding. Ensure that all areas are 'fit for business both functionally and aesthetically. Manage community activities (e.g. kitchen table, divisional updates, training sessions, community whiteboard, socials) through ensuring Kitchen Table Area is always kept clean and tidy - liaising with the Cleaning Team / support events around the Kitchen Table Area Report hazards and safety observations through CBRE myHSE system in a timely fashion. Work closely with health and safety vendor to conduct regular inspections. Experience Required: Enthusiastic about customer service and keen to develop FM knowledge. Firm understanding of delivering exceptional customer service. Acute eye for detail and service standards with excellent communication and influence skills (written and verbal) Diplomacy in a demanding, fast-moving client-driven environment Ability to interact successfully at all levels of seniority within GS/the firm. Excellent communication skills Smart and well always presented. Initiative-taking, positive energy with a can-do attitude and friendly demeanor Flexible, collaborative, and good organizer. Proficiency to follow up on multiple issues/queries simultaneously. Good Health and Safety knowledge Possesses a good command of the English language. Strong Customer Service background with previous experience in 4 / 5-star Hospitality services industry desirable About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. #GWSEMEA

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