Workplace Services Ambassador

6 months ago

London, United Kingdom Rapport Guest Services Full time

Job Introduction
We are recruiting two Workplace Services Ambassadors to join our team at one of Rapport's most prestigious contracts. The client is one of the Big Four Accountancy firms in the world.

The Workplace Services Ambassador is primarily responsible for the operation of all Internal Floors in the office. We are the 'one-stop-shop' for any internal staff needs. We have a fantastic relationship with everyone on site and we are the leading relationship builders.

This is a permanent role, working 40 hours per week, Monday to Friday with shift patterns between 7 am to 7 pm.

Main Responsibilities
**Main Responsibilities**:

- Providing client care and taking care of the needs of internal working staff.
- Monitor, manage and support space utilisation within the London Campus
- Managing supplier relationships - e.g. logging, chasing and following through with calls.
- Building strong relationships with the partnership and being the first point of contact.
- Supporting the business and assisting with analytics.
- Providing maintenance of all internal vending provisions.
- Strong customer services skills and customer service experience.
- The ability to “think outside the box” when faced with issues.
- Knowledge and awareness of Workplace Services Management.
- Proven to be self-motivated and work under pressure whilst prioritising key deadlines.
- Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels by negotiating the best results.
- The ability to motivate self and others to achieve results at all levels.
- Proven willingness to learn new skills.
- Proven ability to act innovatively and creatively problem solve.
- Good PC literacy skills and ability to learn internal IT systems.

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

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