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Administration Assistant
1 month ago
About Crowe Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally. Please read the following job description thoroughly to ensure you are the right fit for this role before applying. We pride ourselves on looking after our people, whether you’re working in corporate tax, statutory audit or you’re a marketing or HR specialist - at Crowe we invest in our people to help them be the best they can be. We understand that it is often the culture and values of a firm that are most important when looking for a new workplace, that’s why at Crowe our people-focused culture means we value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities. Overview: We are seeking a highly organized and detail-oriented Administrative Assistant to support our online software management team. This individual will play a crucial role in ensuring the smooth operation of our internal, client facing software systems and providing administrative support to our software management team. Responsibilities:
- User Access Management: Assist in managing user access to the software platforms, including onboarding new users and clients, updating permissions, and offboarding departing employees.
- Technical Support Coordination: Serve as a liaison between staff and clients, facilitating communication and ensuring timely resolution of software-related issues.
- Documentation and Reporting: Maintain comprehensive documentation of software systems, including user guides, troubleshooting procedures, and system configurations. Generate reports on software usage, performance metrics, and user feedback.
- Calendar Management: Coordinate meetings, appointments, and deadlines for the software management team, utilizing online calendars and scheduling tools.
- Communication Management: Manage emails, correspondence, and inquiries related to software management, providing timely responses and escalating issues as necessary.
- Inventory Management: Maintain an inventory of software licenses, subscriptions, conducting periodic audits to ensure accuracy and completeness.
- Training Support: Assist in organizing and facilitating training sessions for software users, preparing training materials, scheduling sessions, and tracking attendance.
- Proven experience in administrative support roles, preferably in a technology or software environment.
- Proficiency in online software management tools and platforms.
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent communication skills, both written and verbal, with a customer service-oriented approach.
- Attention to detail and accuracy in record-keeping and documentation.
- Ability to work independently with minimal supervision and collaborate effectively within a team.
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