Customer Service Agent

3 weeks ago


Coventry, United Kingdom Talent Hire group Full time
  • To be the first point of customer contact, providing
    the highest possible level of customer service
  • Dealing with a variety of customer service activities,
    with flexibility dependent of the department’s
    needs.
  • Work closely with colleagues in other departments
    to ensure that orders are dealt with in accordance to
    the current customer service priorities and
    guidelines.
  • Take all customer orders accurately and process
    them into the necessary IT system in a timely
    manner ensuring that the customer service
    requirements are agreed and met.
  • Conduct all daily checks following the current
    Customer Service Procedures to prevent mistakes
    happening and ensure customer service
    requirements are met.
  • Working in tandem with Transport Co-ordinators
    and Sales Administrator, maintaining high levels of
    communication and customer service.
  • Develop relationships with External Sales Team,
    understanding the region and customer base.
  • Proactively resolve customer issues/complaints or
    changes in the requested order, keeping them fully
    informed in a professional and honest manner
    enabling them to accommodate any revised dates
  • Log customer complaints including details and
    reasoning for complaint and take ownership of the
    complaints, use learning to stop repeat incidents.
Licences and Qualifications
  • MS Excel
  • Outlook
  • Excellent Organisational and communication skills
#J-18808-Ljbffr

  • Coventry, United Kingdom We Are Digital Full time

    **Job title: Customer Service Agent** **Salary: £23,200 pa** **Location: Friars House, Coventry/Hybrid** **Hours: 37.5hrs** **Role type: Permanent** We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently. We are seeing a...


  • Coventry, United Kingdom Talent Hire group Full time

    To be the first point of customer contact, providing the highest possible level of customer service Dealing with a variety of customer service activities, with flexibility dependent of the department’s needs. Work closely with colleagues in other departments to ensure that orders are dealt with in accordance to the current customer service...

  • Guest Service Agent

    6 days ago


    Coventry, United Kingdom coventry home Full time

    We’re not corporate company, we’re friendly and great to work with. Most importantly, we create soulful, original, community-led experiences which are built around people. Coventry Home UK Ltd is a relocation specialist and long term rental property provider As a guest service agent, you will deliver a high level of customer service to our partners on...

  • Guest Service Agent

    7 days ago


    Coventry, United Kingdom coventry home Full time

    We’re not corporate compant, we’re friendly and great to work with. Most importantly, we create soulful, original, community-led experiences which are built around people. Coventry Home UK Ltd is relocating specialist. We’re not corporate, we’re friendly and great to work with. Most importantly, we create soulful, original, community-led...


  • Coventry, United Kingdom Connells Group Full time

    At Atkinson Stilgoe, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in Balsall Common. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an...

  • Trainee Estate Agent

    4 weeks ago


    Coventry, United Kingdom Connells Group Full time

    At **Connells**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in **Coventry**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry...


  • Coventry, United Kingdom Connells Group Full time

    We're looking for a highly motivated **Trainee Estate Agent **to go out as a **Canvasser** and conduct **viewings **for our residential sales team in branch in Coventry. **What's in it for you as our Trainee Estate Agent / Viewer Canvasser?** - Industry leading **training and development**: - Demonstrable **career** ladder - **Supportive** and rewarding...

  • Leisure Agent

    3 weeks ago


    Coventry, United Kingdom Network Catering Full time

    My client is a stunning 4-star hotel and country surrounded by beautiful ground and possessing an amazing spa and leisure experience. They are looking to add a driven and passionate individual to join as a Leisure agent to help support all things leisure at the hotel, overseeing the pool and spa facilities.  My client has recently become independent and...


  • Coventry, United Kingdom The Recruitment Experts Full time

    Estate Agency Assistant - Coventry Basic £22,000Our client, a well respected, multi-branch, leading independent agent in Coventry, is looking for an individual who has strong administration skill, to join this successful company.Duties to include but not limited to: Taking telephone calls and answering queries Maintaining customer database ...


  • Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    As a Patient Contact Agent, you will enjoy working directly with patients to resolve their queries and recognise the importance of first class communication skills to achieve customer satisfaction. The primary objective is to provide: Excellent customer service Effective and timely resolution of queries To support the Trust in providing quality care to its...


  • Coventry, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Are you keen to help consumers and work for an organisation led by their values? We are proud of the work we do and the TRUST we build with our customers, we do the right thing, not the easy thing! - Working hours: _35...

  • Customer Service

    4 weeks ago


    Coventry, United Kingdom Haute Dolci Full time

    **About us** With over 15 years of Passion and Savoir-faire. Haute Dolci continues to set the path forward for innovative Desserts and Beverages. Want to be part of something new? Something Special? At Haute Dolci we offer our customers an exquisite menu of freshly made desserts & brunch, served in chic and luxurious surroundings We are currently looking...


  • Coventry, United Kingdom We Are Digital Full time

    Job title: Customer Service Agent **Salary**: £23,200 pa Location: Friars House, Coventry Hours: 37.5hrs Monday to Friday Role type: Temporary (Fixed Term Contract 3 months) We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more...


  • Coventry, United Kingdom Hamilton Woods Full time

    **Customer Service Advisor Temporary - Permanent £30,000 Coventry** Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary to permanent basis to join a manufacturing organisation based in Coventry. **Duties and Responsibilities of the Customer Service Advisor**: - To act as first point of contact - Coordinate...


  • Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...

  • Customer Service Advisor

    36 minutes ago


    Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...


  • Coventry, United Kingdom The Job People Ltd Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry.Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training.The role is permanent and we are looking for confident,...


  • Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...


  • Coventry, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK :37.5 hours per week worked Monday to Friday (8 hours between 7am & 7pm), you may also be required to do the odd weekend (This will be from home) RATE: £12.07 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with...


  • Coventry, United Kingdom Oak Recruitment Full time

    **Customer Service Administrator** **Permanent** **Coventry** **£22 - 26k** We are currently seeking a well-organised, enthusiastic, and ambitious Customer Service Administrator to join our client's office. You will be joining a family run passionate team who strive to excel at what they do. As a Customer Service Administrator, you will play a key role...