Guest Service Agent

3 weeks ago


Coventry, United Kingdom coventry home Full time

We’re not corporate compant, we’re friendly and great to work with. Most importantly, we create soulful, original, community-led experiences which are built around people.

Coventry Home UK Ltd is relocating specialist.

We’re not corporate, we’re friendly and great to work with. Most importantly, we create soulful, original, community-led experiences which are built around people.

Coventry Home UK Ltd is a relocation specialist.

As a guest service agent, you will deliver a high level of customer service to our partners on a day-to-day basis and will be responsible for dealing with enquiries, bookings, amendments, and minor escalations. We are looking for someone positive, flexible, and enthusiastic.

**Responsibilities include**:

- Establish strong, personable relationships with guests and team members
- Handling and resolving problems in a timely fashion
- Actively managing booking requests, paying close attention to guest/ customer requests
- Oversee the general day to day office duties
- Be able to work well as a part of team and independently
- Be a great team player
- Be flexible and adaptable
- Recognizing and successfully addressing client needs
- Assisting customers from their initial inquiry to their confirmed booking
- Finding and following up on fresh leads and working with internal teams to close reservations
- Creating a loyal following by instantly building rapport and trust with customers and always delivering outstanding service at all times
- Have great communication skills
- Have great IT skills
- Record and input enquiries and reservation, process cancellations and amendments
- Be able to carry out variety of duties & multi task if necessary

As we all spend a lot of our time at work so we will insist on a good humour and fun time.

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £22,095.00-£23,134.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Coventry City Centre, West Midlands: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Expected start date: 01/04/2023



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