Guest Service Agent
4 weeks ago
We’re not corporate company, we’re friendly and great to work with. Most importantly, we create soulful, original, community-led experiences which are built around people.
Coventry Home UK Ltd is a relocation specialist and long term rental property provider
As a guest service agent, you will deliver a high level of customer service to our partners on a day-to-day basis and will be responsible for dealing with enquiries, bookings, amendments, and minor escalations. We are looking for someone positive, flexible, and enthusiastic.
**Responsibilities include**:
- Establish strong, personable relationships with guests and team members
- Handling and resolving problems in a timely fashion
- Actively managing booking requests, paying close attention to guest/ customer requests
- Oversee the general day to day office duties
- Be able to work well as a part of team and independently
- Be a great team player
- Be flexible and adaptable
- Recognizing and successfully addressing client needs
- Assisting customers from their initial inquiry to their confirmed booking
- Finding and following up on fresh leads and working with internal teams to close reservations
- Creating a loyal following by instantly building rapport and trust with customers and always delivering outstanding service at all times
- Have great communication skills
- Have great IT skills
- Record and input enquiries and reservation, process cancellations and amendments
- Be able to carry out variety of duties & multi task if necessary
- Own car and driving license at all times
As we all spend a lot of our time at work so we will insist on a good humour and fun time.
**Job Types**: Full-time, Permanent, Graduate
**Salary**: £22,095.00-£23,134.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Have you a car and a driving license
**Experience**:
- Property management: 1 year (required)
Work Location: In person
Expected start date: 01/04/2023
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