Senior Associate, Commercial Incentives

1 week ago

London, United Kingdom DELIVEROO Full time

The Role

As Senior Associate, Commercial Incentives, you will be responsible for managing Deliveroo’s approach to commercial incentives. You will work with our local markets to define commercial teams’ KPIs and incentive plans that align with Deliveroo’s business and financial objectives. You will support local market leadership, ensuring schemes are understood and embedded in their day-to-day operations. You will be responsible for managing the schemes on an ongoing basis, helping to reduce the administrative burden locally.

This role forms part of a team of commercial enablement experts across insights, commercial learning, and change management. You will play a key role within this team, enhancing the capability and effectiveness of commercial teams in all markets.

What you’ll be responsible for

Facilitating the design of efficient and effective commercial incentive schemes


  • Be the subject matter expert for the design of commercial incentives, keeping abreast of subject matter trends that can benefit Deliveroo.
  • Provide recommendations to local commercial leaders as they define their incentive schemes; support them to assess the trade-offs between different design options.
  • Conduct initial impact assessments of proposed schemes under different scenarios (e.g. what will be the total cost and payout distribution of future schemes based on current behaviours).
  • Support local commercial leaders to prepare their “go-to-market” for new incentive schemes such that they are clear and engaging for the incentive participants.

Owning the ongoing management of incentive schemes


  • Design the workflows and tooling to facilitate the ongoing management of schemes once rolled out.
  • Build and utilise tools to aid local leaders with target setting.
  • Own the monthly and quarterly calculation of all incentive plans (in collaboration with the Reporting team). Ensure data quality and consistency in the commission tools.
  • Collaborate with our product team to migrate management of our schemes from spreadsheets into a new, engaging, easy-to-use system.
  • Develop performance reporting that helps to identify areas for improvement in the design of the incentive plans.

Key Competencies


  • Project Management: Ability to manage and progress multiple, complex projects in parallel that involve multiple stakeholders across markets and other Deliveroo functions.
  • Communication & Influence: Listens actively and empathetically. Simplifies complex ideas and focuses communication. Collaborates effectively across a wider range of teams and stakeholder groups. Demonstrates a confident presentation style.
  • Problem-solving & Strategic Thinking: Clearly frames increasingly broad or complex issues, articulates trade-offs, and recommends solutions. Understands the strategic implications of their work. Is able to anticipate risks and suggest ways to mitigate.
  • Change Management: Utilises a range of proven techniques to manage a diverse team through a series of changes such that they consistently adopt new ways of working and the tools that support them.
  • Team Development and Community-Building: A team player who readily collaborates cross-functionally and can resolve areas of misalignment or conflict between teams. Finds opportunities to build a sense of community and coach more junior team members.

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.

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