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Communications Specialist
2 months ago
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Do you have a passion for creating innovative and ambitious customer engagement campaigns? Are you excited about the opportunity to contribute to a company's reputation and customer satisfaction through effective communication strategies?
At Pennon Group, we are dedicated to engaging with our customers, enhancing the reputation of our brands and services, and ensuring a proactive, ambitious, and innovative approach to customer engagement and communication. We are committed to acting in the public interest and supporting the people and places they love for generations to come.
We currently have an opportunity for a talented and experienced Communications Specialist to join our dynamic team based in Exeter. Joining us on a full-time permanentbasis , you will receive a competitive salary of circa £34,000 per annum (DOE) plus an excellent range of company benefits and rewards.
About the role
As the Communications Specialist , you will play an instrumental part in driving engagement and creative behaviour change campaigns that benefit our customers and the environment. You will support our customer communications across the business, promoting awareness and increasing the visibility of our services, whilst building strong engagement and loyalty with our customers.
The ideal candidate will have strong stakeholder management experience working across the business, planning, briefing and delivering campaign through on and offline channels. You will thrive in a dynamic environment and will be skilled at working in a team to develop strategies that resonate with diverse audiences.
If you are passionate about customer communications and are ready to work in a team that values innovation and public engagement, we would love to hear from you.
What you'll be doing- Assisting with creating, developing and evaluating marketing plans and campaigns
- Use marketing techniques to influence and encourage behavioural change
- Ability to engage and influence stakeholders
- Practical understanding of online and offline channels..
- Excellent communication skills to eloquently tell a story, translating a complicated business into understandable, concise messages verbally and in writing.
- Sharp attention to detail for proof-reading and editing content
- Manage communications for operational incidents and projects as part of an out of hours standby rota
- Support the wider Communications Team as and when required
- Experience of working in a customer communications environment managing and planning campaigns
- Proven strong creative, presentation and communication skills
- Strong stakeholder management and ability to collaborate and influence across different tiers of organisations, both internally and externally
- Knowledge and understanding of communication practices, tools and techniques across online and offline channels.
- Highly capable influencer with a natural style that helps to drive positive culture and behaviours
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more
Closing Date: 1st August 2024
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
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