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Bridge Operations and Facilities Manager
2 months ago
Bridge Operations and Facilities Manager | St Budeaux, Plymouth | Monday – Friday, 37 hours per week | £39,186 per annum, progressing to £43,421 per annum
Our client is responsible for the management, operation, maintenance and administration of the two crossings over the River Tamar – Tamar Bridge and Torpoint Ferry. With approx. 44,000 vehicles travelling with them every day, they play an important part in the local infrastructure, creating a link between Plymouth, Devon and South East Cornwall.
No two days are the same at the bridge. They are looking for an experienced Operations Manager who can calmly manage a team that must work dynamically to address changes in traffic flow, incident management, weather and breakdowns, to name but a few. The team are also the first response to concern for welfare cases on the bridge and liaise closely with the emergency services.
Please note, whilst you generally work Monday to Friday there are times when flexibility will be required to attend emergency situations or incidents out of hours. There may be occasions where there is a requirement to cover a night shift in exceptional circumstances.
Are you the right person for the job?
In the first instance, you must be able to demonstrate:
- Level 5 qualification or equivalent in a relevant subject e.g. logistics, transport, or business management as an example
- Excellent communications skills with the ability to confidently lead by example, coaching and mentoring employees where necessary.
- Prioritise workload in a dynamic and high-pressure environment to meet deadlines.
- Produce clear comprehensive reports and instructions in a timely fashion.
- Make independent decisions and give clear instructions to colleagues, maintaining a good working relationship amongst colleagues.
- Be pro-active and assertive, with a positive and approachable attitude.
Experience of:
- Working in operations management with a strong focus on customer service delivery
- Significant experience in managing staff performance, setting improvement objectives and delivery of appraisals
- Procurement of goods and services, including supervising consultants, contractors & suppliers
- Managing budgets, planning and forecasting
- Ability to make independent decisions, motivating staff in challenging circumstances and giving clear instructions to employees when unexpected events occur.
- Working with and setting staff rota’s
- A high level of accurate and objective reporting, with complimentary writing ability, including a strong competency in using MS office software including Word, Excel and MS databases (or equivalents).
- Practical experience of applying internal policies and working as part of a team.
What will your role look like?
The main duties and responsibilities include:
- Ensure the safe operation of Bridge operations in line with health and safety and environmental legislation and best practice.
- Ensuring toll collection is conducted in accordance with financial regulations and accounting standards, to fulfil the service contracts in place.
- Day to day management of the Bridge Control Centre and operational support service partners, to maintain minimum operating/service resilience standards and major incident management (including ‘Silver’ representation).
- Monitoring the effectiveness of dedicated bridge control systems and processes, including toll collection interfaces, lane control and environmental monitoring systems and CCTV networks. Assessing opportunity to adopt or adapt innovation, to ensure best practice and efficient crossings.
- To contribute, identify and encourage new systems or the development of policies and procedures to optimise service delivery, encouraging innovation, forward thinking and positive change management.
- Ensuring appropriate facilities and security/fire management systems of the Bridge Office, grounds and public spaces.
What can you expect in return?
- Regular pay award for all employees negotiated by the National Joint Council (NJC).
- Local Government Pension Scheme – employer and employee contributions - currently 20% employer contribution.
- A minimum of 27 days annual leave (or hours equivalent), pro-rata to contract and shift allowances, plus public/bank holidays.
- Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry.
- 24/7 access to Employee Assistance Programme for you and your family.
- Access to a Bike2work scheme.
- Family friendly policies including shared parental leave, contractual maternity, paternity and adoption.
- Learning and Development Opportunities.
Closing date: 0900 on 12th August 2024
Interviews: week commencing 19th August 2024
What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you
