Bridge Operations Manager

3 weeks ago


Plymouth, Plymouth, United Kingdom Talent Finder Full time
Job Title: Bridge Operations Manager

We are seeking an experienced Operations Manager to join our team at Talent Finder. As a key member of our operations team, you will be responsible for the management, operation, maintenance, and administration of the Tamar Bridge and Torpoint Ferry.

Key Responsibilities:
  • Manage a team of operations staff to ensure the smooth operation of the bridge and ferry services.
  • Develop and implement strategies to improve service delivery and customer satisfaction.
  • Monitor and report on key performance indicators, including traffic flow, incident management, and maintenance schedules.
  • Collaborate with emergency services and other stakeholders to ensure effective incident management.
  • Manage budgets, procurement, and staff rotas to ensure efficient operation of the bridge and ferry services.
  • Ensure compliance with financial regulations, accounting standards, and service contracts.
  • Contribute to the development of policies and procedures to optimize service delivery and encourage innovation.
Requirements:
  • Level 5 qualification or equivalent in a relevant subject, such as logistics, transport, or business management.
  • Excellent communication and leadership skills, with the ability to coach and mentor employees.
  • Significant experience in operations management, with a strong focus on customer service delivery.
  • Ability to work flexibly, including occasional night shifts and emergency situations.
  • Practical experience of applying internal policies and working as part of a team.
Benefits:
  • Local Government Pension Scheme with employer and employee contributions.
  • Minimum of 27 days annual leave, plus public and bank holidays.
  • Staff travel card for free crossings of the Tamar Bridge and Torpoint Ferry.
  • 24/7 access to Employee Assistance Programme.
  • Family friendly policies, including shared parental leave and contractual maternity, paternity, and adoption leave.


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