Bridge Supervisor

Tamar Crossings is responsible for the management, operation, maintenance and administration of the two crossings over the River Tamar - Tamar Bridge and Torpoint Ferry. With approx. 26,000 vehicles travelling with us every day, we play an important part in the local infrastructure, creating a link between Plymouth, Devon and South East Cornwall.

The Tamar Bridge and Torpoint Ferry are jointly owned by Cornwall Council and Plymouth City Council. The operation, maintenance and improvement of the crossings are funded through tolls charged. The Torpoint Ferry is the largest chain ferry service and busiest estuarial vehicular crossing in the UK, whilst the Tamar Bridge provides a link on the busy A38 Trunk Road for more than 14 million vehicles a year. The crossings operate a successful electronic tolling scheme which is used to pay the toll by 60% of vehicles crossing.

Our staff are critical in the operation of the crossings, and we are committed to attracting and retaining talent, providing opportunities for personal and professional development all whilst supporting the local community. Based in the control room, supervisors monitor and control the safe movement of traffic and pedestrians on the Tamar Bridge. Overseeing daily operations, they report to the Bridge Operations Manager and the operational control room team consists of:
5 x Bridge Supervisors

1 x Bridge Supervisor - part time

3 x Control Room Assistants

As a leading member of the operations team the Bridge Supervisor will maintain safe, efficient, and reliable traffic flows through the Tidal Flow corridor, supervise (with assistance) Toll Plaza operations ensuring safe working conditions for all users and compliance with financial and operating procedures.

Find out more about what we have to offer

What we expect

The main duties and responsibilities include:

- Maintain a safe, effective and efficient A38 Tidal Flow Corridor (comprising of Tamar Bridge and A38 Saltash Tunnel), using a combination of visual surveillance and monitoring equipment to ensure correct traffic plans are appropriate to prevailing conditions, including: traffic flow dynamics, environmental factors, vehicle breakdowns or abnormal loads, incidents e.g. road traffic collisions, suspicious persons/packages, equipment failure, and maintenance - planned or emergency repairs
- Liaison and coordination of operations with multi-agency stakeholders, inc. National Highways, Emergency Services and local government.
- The safe, effective and efficient management of the Bridge toll plaza.
- Management and coordination of onsite Light Vehicle Recovery unit, ensuring welfare of occupants and efficient lane management.
- Ensure all operations carried out in accordance with health & safety legislation and internal procedures, ensuring staff under supervision fully understand the responsibilities placed on them to ensure a safe system of work is maintained.
- Monitoring, logging and responding to Bridge Intruder/Security or Fire alarm systems. Assume role of Fire Warden to ensure correct evacuation and fire prevention measures are implemented. Primary liaison with emergency services.

The skills you will need

In the first instance, you must be able to demonstrate:

- Good communications skills
- Ability to follow technical/general instructions
- Ability to respond positively to changing operational demands
- Ability to develop and maintain a good working relationship amongst colleagues
- Pro-active and assertive

Experience of:

- working in a customer service environment
- ability to write clearly and comprehensively
- attention to detail and good record keeping
- experience of working within general Policies and Procedures

What else you need to know

The Bridge Supervisor team work to a 5 week cyclical rota which consists of early shifts (05:30 - 13:30), late shifts (13:30 - 20:30), as well as one week of consecutive night shifts (20:30 - 05:30) in the cycle. Within that cycle there is also one week of admin shifts and training shifts are required.

You will be required to climb steep and/or narrow stairways and work adjacent to live traffic zones (e.g. Toll Plaza), therefore a level of physical fitness is required.

Pay & Benefits

**Salary**:
£22,454 per annum, inclusive of allowances, progressing to £25,306 based on 24 hrs/week

**Benefits**:

- Regular pay award for all employees negotiated by the National Joint Council (NJC)
- Local Government Pension Scheme - employer and employee contributions - currently 20% employer contribution
- A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract and shift allowances, plus public/bank holidays.
- Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
- 24/7 access to Employee Assistance Programme for you and your family
- Access to a Bike2work scheme
- Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
- Learning and Development Op