Torpoint Ferry

3 weeks ago

Plymouth, United Kingdom Tamar Crossings Full time

Tamar Bridge and Torpoint Ferry Joint Committee (TBTF) seek to appoint a Ferry Collector to join the team at the Torpoint Ferry. This is an exciting opportunity for a confident individual with good communication skills and experience in cash handling, to provide excellent customer service in a unique environment, offering longer term opportunity for advancement within the ferry service and generous benefits. Please read all the details before deciding whether the role is suitable for you and what we are looking for. This summary should be read in conjunction with the full job description and person specification.

**Who we are**

Tamar Crossings is responsible for the management, operation, maintenance and administration of the two crossings over the River Tamar - Tamar Bridge and Torpoint Ferry. With approx. 26,000 vehicles travelling with us every day, we play an important part in the local infrastructure, creating a link between Plymouth, Devon and South East Cornwall.

The Tamar Bridge and Torpoint Ferry are jointly owned by Cornwall Council and Plymouth City Council. The operation, maintenance and improvement of the crossings are funded through tolls charged. The Torpoint Ferry is the largest chain ferry service and busiest estuarial vehicular crossing in the UK, whilst the Tamar Bridge provides a link on the busy A38 Trunk Road for more than 14 million vehicles a year. The crossings operate a successful electronic tolling scheme which is used to pay the toll by 60% of vehicles crossing.

At the Torpoint Ferry we provide a service to approximately 2.5 million vehicles and 750k pedestrians and cyclists per year. Three ferries provide a 24-hour/365 day a year service as an essential transport link for South East Cornwall, its residents and businesses.

The three chain ferries come under Maritime and Coastguard Agency regulations and are in class with Lloyds Register. They are unique vessels presenting a wide range of both engineering and operational challenges. A combination of varying weather conditions, customer demand, vehicle traffic density and ship movement on the river Tamar make for a dynamic environment where no two days are the same.

Our staff are critical in the operation of the crossings, and we are committed to attracting and retaining talent, providing opportunities for personal and professional development all whilst supporting the local community. Collectors have an essential role in delivery of the ferry service which consists of nine crews. Crews consist of:
1 x Supervisor: Duty Managers based in a Control Tower either side of the river - Grade F

1 x Controller: Ferry Skipper and crew line manager - Grade E

1 Mechanical Assistant: Maintaining and Monitoring the engine room - Grade D

2 x Collectors: Coordinating the safe loading/unloading and collecting toll fees - Grade C

2 x Cleaner/Relief: Cleaning the ferries/slipways and assisting Collectors - Grade B

**What you will do**

Based at the Torpoint Ferry you will provide excellent customer service and support the safe reliable and efficient crossings of the travelling public. The role requires extensive daily interaction with the public, working with a wide variety of crew and staff. After gaining sufficient experience and knowledge there may be opportunity to upskill for other roles.

The main duties and responsibilities include:

- To collect tolls, via either cash, card or through the Tamar Tag system in accordance with published operating procedures. To issue debit notes to those passengers unable to pay.
- To maintain proper security of cash, receipts, vouchers and other financial documentation throughout the shift.
- To deal with the travelling public, answering questions and dealing with complaints in a courteous manner, advising or referring as appropriate and ensuring ferry byelaws and regulations are followed.
- To control the safe and expedient loading and unloading of ferry foot and vehicle traffic in accordance with published operating procedures.
- Liaise with Ferry Controller and other crew members using UHF radios
- Carry out regular security, cleanliness and safety checks of the vehicle deck and passenger accommodation.

**The skills you will need**

In the first instance, you must be able to demonstrate:

- Sound level of general education i.e. GCSE Maths and English (or equivalent)
- A minimum of 12 months experience of ‘Cash Handling’ (including dealing with floats/cashing-up) and delivering high levels of ‘Customer Service’ in a busy customer facing environment. This experience should be based on previous employment and relevant to the last three years.
- Experience of working within a safety critical environment and working within the scope of policies and procedures.
- You should be a team player and must be prepared to be flexible to support manning and rota requirements and the variation of tasks that you will be required to undertake while on shift.

What else you need to know

The ferry crews wor

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