Tamar Crossings

**Rate of Pay**:
£7.40 per hour (16-17 years old)

£8.49 per hour (18-20 years old)

£11.18 per hour (21-22 years old)

£11.42 per hour (23 years old+)

**Hours of work**: 37.0 hours per week (including 1 day per week at college)

We have an exciting opportunity for anyone wishing to kick-start their career in customer services with a Customer Service Specialist L3 apprenticeship at the Tamar Bridge. Studying with Achievement Training, you will be able to earn while you learn - becoming a valued member of our workforce in the process.

Tamar Crossings is responsible for the management, operation, maintenance and administration of the two crossings over the River Tamar - Tamar Bridge and Torpoint Ferry. With approx. 26,000 vehicles travelling with us every day, we play an important part in the local infrastructure, creating a link between Plymouth, Devon and South East Cornwall.

The Tamar Bridge and Torpoint Ferry are jointly owned by Cornwall Council and Plymouth City Council. The operation, maintenance and improvement of the crossings are funded through tolls charged. The Torpoint Ferry is the busiest chain ferry crossing in the UK, whilst the Tamar Bridge provides a link on the busy A38 Trunk Road for more than 14 million vehicles a year. The crossings operate a successful electronic tolling scheme which is used to pay the toll by 60% of vehicles crossing.

Our staff are critical in the operation of the crossings, and we are committed to attracting and retaining talent, providing opportunities for personal and professional development all whilst supporting the local community.

**Do you have**
- a proactive approach to work and learning?
- the ability to work effectively as part of a team in a fast-paced environment?
- Have a passion for delivering excellent customer service and supporting your local community?

If you have answered yes to the above, then this could be the apprenticeship for you

**Your day to day activities for this role would include**:

- Working with the Tamar Crossings Customer Services team to be the first point of contact dealing with all visitor enquiries arising either face to face, by telephone or using the IT system.
- Daily financial processes including: processing payments for new and established tag accounts, direct debit requests, BACS or standing orders payments and daily reconciliation.

**During the apprenticeship you will also learn**:

- the impact your service provision has on the wider organisation and the value it adds
- the underpinning business processes that support you in bringing about the best outcome for customers and your organisation
- about internal and external customers and how their behaviour may require different approaches from you
- your organisation structure and what role each department needs to play in delivering Customer Service and what the consequences are should things go wrong

**Training**:
This is a Level 3 Customer Service Specialist programme run in conjunction with Achievement Training involving:
A 15 month apprenticeship comprising of four days work-based learning and training and one day at college per week.

Extensive on-the-job training with our experienced staff.

**What is the expected career progression after this apprenticeship?**

If successful on the apprenticeship there may be opportunity for future employment and/or progression onto a higher level qualification.

**Qualities and skills**:
**Desired skills**

Communication skills

Problem solving skills

Team working

Initiative

**Personal Qualities**

A proactive approach to work and learning

Attention to detail

Highly motivated

**Required Qualifications**

GCSE or equivalent English (Grade A*-C / 4-9) Essential
GCSE or equivalent Maths (Grade A*-C / 4-9) Essential

**Interview Process**

**Benefits**
- Local Government Pension Scheme - employer and employee contributions
- 25 days (or hours equivalent) annual leave, plus public holidays
- Free travel at both crossings
- Family friendly policies including flexible working, maternity, paternity and adoption.
- 24/7 access to Employee Assistance Programme for you and your family
- Access to the Bike2work scheme
- Staff uniform provided and onsite washing facilities
- Onsite parking

**How to Apply**:
**Interviews are scheduled for 22**nd** April 2024