Head of Performance, Delivery and Diversity

1 month ago

Brentford Greater London, United Kingdom GlaxoSmithKline Full time

We’re excited to be moving to our vibrant new home on New Oxford Street in central London from the end of June 2024. At GSK HQ, we’re building an energising space where we can connect, collaborate and get ahead of disease together. Designed especially for us, it’ll be one of the healthiest workplaces in the world, with best-in-class tech and bright, light spaces to help us thrive. Role – CX Delivery Manager
Location : GSK House UK / Poland
The Digital Fuel Accelerator Team is focused on bringing data and customer experiences to life. We harness the power of data and technology to ignite experiences that matter to patients, customers and GSK. We are a diverse team of x-functional talent who are creative, innovative, and accountable for impact. We are looking for an experienced and passionate digital marketer to lead and support the implementation and the execution of omnichannel campaigns for Relvar and Anoro in selected EU Countries. This role is going to be a key member of the agile Scrum Team supporting assigned brands to successfully deliver the team’s mission. This is an exciting, fixed term contract/secondment opportunity for any key internal talent looking to deepen their data-driven digital marketing capability and drive demonstratable business impact.
Support the strategy and lead the execution of omnichannel integrated campaigns for assigned brands in a timely manner, with clear customer segmentation and targeting.
Work closely with assigned Medical Affairs Managers within the Accelerator Team to plan and execute the campaigns, including implementation of DDCx user journeys and content planning across the broader channel mix.
Manage x-matrix stakeholders and third parties to execute flawlessly, including media agencies and relevant Regional and Local stakeholders in the LOCs.
In alignment with global & General Medicine analytics framework, execute (or lead vendor to execute) tagging of content and campaigns to track usage and effectiveness for improvement. Carry out monthly campaign performance analysis, analyzing all relevant data sets, distilling key insights and recommending actions for optimization ready for presentation to snr management as part of ongoing agile sprint retrospectives.
Work with D&A lead and scrum masters to ensure effective and efficient use of global digital platforms including latest best practices, updates or releases including new functionalities & channels.
Manage content and activity demand forecasting and prioritization process with 3rd party vendors to ensure timely execution of campaigns with appropriate regional governance.
Manage digital vendors, translation vendor, carry out necessary compliance and management monitoring activities on routine basis to mitigate identified risks across the Accelerator Team.
Own the development, implementation & continuous optimization of customer-centric digital framework.
Agile and entrepreneurial mindset with problem solving attitude to impactfully develop new way of working and processes.
Proven track record of omnichannel marketing strategy and execution, including direct involvement in content & media planning, working closely with third party media suppliers.
Experience in working with modular content.
Good Project planning skills.
Experience analysing data & analytics to distil insights to optimise marketing campaigns.
Stakeholder Management
Partner closely with production agency, medical affair managers and 3rd party agencies to drive timely plan execution.
compliance, medical etc.
Demonstrates strong customer focus and awareness of digital industry trends.

Experience working with Rx brands.
Digital Marketing degree or equivalent with significant experience in omnichannel execution of content and user journeys.
Hands on experience of content development and copy approval, i.e. Content Lab.
Excellent internal engagement skills - building credibility with, and insights through, a strong internal network of key stakeholders
High accountability & track record of successfully delivering critical complex projects.
Excellent internal engagement skills - building credibility with, and insights through, a strong internal network of key stakeholders.
We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
We believe in an agile working culture for all our roles. recruitment@gsk.Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit GSK’s Transparency Reporting For the Record site.
#

  • Head of Performance, Delivery and Diversity

    1 month ago

    Kingston upon Thames, Greater London, United Kingdom Foundever Full time

    Are you an experienced Contact Centre Senior Operations Manager? We are looking for an exceptional Leader to undertake the role of Head of Site Delivery at our location in Kingston-upon-Thames . At Foundever, you will find our contact centre jobs surprising. Here, you can improve your quality of life and grow your career. The Head of Site Delivery is...

  • Head of Performance, Delivery and Diversity

    3 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Foundever Full time

    Are you an experienced Contact Centre Senior Operations Manager? We are looking for an exceptional Leader to undertake the role of Head of Site Delivery at our location in Kingston-upon-Thames . At Foundever, you will find our contact centre jobs surprising. Here, you can improve your quality of life and grow your career. The Head of Site Delivery is...

  • Head of Performance, Delivery and Diversity

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Foundever Full time

    Are you an experienced Contact Centre Senior Operations Manager? We are looking for an exceptional Leader to undertake the role of Head of Site Delivery at our location in Kingston-upon-Thames . At Foundever, you will find our contact centre jobs surprising. Here, you can improve your quality of life and grow your career. The Head of Site Delivery is...

  • Head of Performance, Delivery and Diversity

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Foundever Full time

    Are you an experienced Contact Centre Senior Operations Manager? We are looking for an exceptional Leader to undertake the role of Head of Site Delivery at our location in Kingston-upon-Thames . At Foundever, you will find our contact centre jobs surprising. Here, you can improve your quality of life and grow your career. The Head of Site Delivery is...

  • Head of Performance, Delivery and Diversity

    3 days ago

    London, United Kingdom Philpar Full time

    Are you an experienced leader with a passion for driving successful technology projects and fostering high-performance teams? Paymentology is looking for a dynamic Head of Delivery to join our global team and make an impact! Align project delivery strategies with our business goals and technology roadmap. Implement and maintain a centralised delivery...

  • Head of Performance, Delivery and Diversity

    4 days ago

    London, United Kingdom Philpar Full time

    Are you an experienced leader with a passion for driving successful technology projects and fostering high-performance teams? Paymentology is looking for a dynamic Head of Delivery to join our global team and make an impact! Align project delivery strategies with our business goals and technology roadmap. Implement and maintain a centralised delivery...

  • Head of Performance, Delivery and Diversity

    2 days ago

    London, United Kingdom Mosaec Full time

    Headquarters: URL: Are you an experienced leader with a passion for driving successful technology projects and fostering high-performance teams? Paymentology is looking for a dynamic Head of Delivery to join our global team and make an impact! Align project delivery strategies with our business goals and technology roadmap. Implement and maintain a...

  • Head of Performance, Delivery and Diversity

    3 days ago

    London, United Kingdom Mosaec Full time

    Headquarters: URL: Are you an experienced leader with a passion for driving successful technology projects and fostering high-performance teams? Paymentology is looking for a dynamic Head of Delivery to join our global team and make an impact! Align project delivery strategies with our business goals and technology roadmap. Implement and maintain a...

  • Head of Operations

    2 months ago

    London, United Kingdom Diversity and Ability Full time

    Job description At Diversity and Ability, our mission is to create intersectional neurodiversity and disability equity and inclusion. We provide one-to-one support, training, consultancy and technology. We recognise the strength and value of lived experience, celebrating the voices of disabled and neurodiverse people with the aim of creating a world in...

  • Head of Brand Licensing Emea

    1 month ago

    Brentford, United Kingdom SEGA European Head Office Full time

    **Head of Brand Licensing EMEA** **Based at Sega HQ, Brentford, West London.** **Working Model: Hybrid** **Why Us**: SEGA employees are passionate about entertaining the world with creative, innovative experiences while being part of a vibrant gaming community. We are a global company with the resources to match, coupled with a place where everyone knows...

  • Equality, Diversity, and Inclusion

    1 month ago

    London, United Kingdom Rail Delivery Group Full time

    Closing date - 31 January 2023 **Salary**: £42,000 - £48,000 per annum **What is the purpose of this job?** To enable RDG to deliver an emphasis on equality, diversity and inclusion (EDI) actively led through cross functional projects and activities co-ordinated via the people strategy team. Improve EDI balanced tangibly through managed industry EDI...

  • Delivery Lead

    1 week ago

    London, United Kingdom Head Office Full time

    **At a glance...** **Working location** - This is a hybrid working role. Your time will be split between working from home and the London/Bracknell Head Office. You will primarily be able to choose your working location preference e.g. predominantly from home, however, there will also be an expectation to visit the London/Bracknell office or other locations...

  • Service Delivery Manager

    1 week ago

    Brentford, United Kingdom Otis College of Art and Design Full time

    Date Posted: 2024-01-03 Country: United Kingdom Location: Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK. Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there’s never been a better time to join our team. We are the leader in elevators, escalators and moving walkways....

  • Service Delivery Manager

    3 weeks ago

    Brentford, United Kingdom Otis College of Art and Design Full time

    Date Posted: 2024-01-03 Country: United Kingdom Location: Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK. Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there’s never been a better time to join our team. We are the leader in elevators, escalators and moving walkways....

  • Delivery & Operations Lead

    3 days ago

    London, United Kingdom Head Office Full time

    **At a glance** This is a hybrid working role, therefore your time will primarily be split between working from home and the London Head Office. This position is a permanent contract **About the role** A warm welcome from The John Lewis Partnership! Thanks for your interest in joining us. The Partnership is a company that celebrates the uniqueness of...

  • Head of Performance and Delivery

    1 month ago

    London, United Kingdom Southwark Council Full time

    **Additional salary details** Benefits and more information**: From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. You will benefit from 33 days annual leave (plus bank holidays), rising to 36 days with continuous service, a generous local government salary related pension, cycle to work and cycle...

  • Head of Digital Sales

    48 minutes ago

    Brentford, United Kingdom SEGA European Head Office Full time

    Head of Digital Sales **Based at Sega HQ, Brentford, West London.** **Hybrid - 2 days per week in the office, 3 days flexible.** *** **Why Us**: SEGA employees are passionate about entertaining the world with creative, innovative experiences while being part of a vibrant gaming community. We are a global company with the resources to match, coupled with...

  • Head of Equality, Diversity and Inclusion

    2 months ago

    London, United Kingdom City, University of London Full time

    SCHOOL / SERVICE **President's Office** - DEPARTMENT **President's Office** - LOCATION **Gloucester Building** - CONTRACT TYPE **Permanent** - JOB CATEGORY **SALC / Clerical / Technical / Support** - HOURS **Full-time** - SALARY MIN **£61,198** - SALARY MAX **£68,857** - PUBLICATION DATE **07-Nov-2023** - CLOSING DATE **28-Nov-2023** Founded in...

  • Delivery & Operations Lead

    1 week ago

    London, United Kingdom Head Office Full time

    A warm welcome from The John Lewis Partnership! Thanks for your interest in joining us. The Partnership is a company that celebrates the uniqueness of each individual. Here, **you’re not just an employee, you’re a Partner**, and you’re valued for being your authentic self. We offer a range of incredible benefits that set us apart, including...

  • Head of Performance and Planning

    4 days ago

    London, United Kingdom House of Commons Full time

    Positions 1 - 1 Band / Grade 1 - A1 Salary 1 - £68,900 - £81,879 per annum Contract Type 1 - Permanent Working Pattern 1 - Full Time Location 1 - Hybrid (on-site and remote) Leave entitlement 1 - Starting at 30 days per annum, pro-rata Closing Date 3rd April 2024 at 23:55 Additional File 1 - House of Commons Benefits and Support.pdf 1 **R&R...