Head of Operations

1 month ago

London, United Kingdom Diversity and Ability Full time

Job description

At Diversity and Ability, our mission is to create intersectional neurodiversity and disability equity and inclusion. We provide one-to-one support, training, consultancy and technology. We recognise the strength and value of lived experience, celebrating the voices of disabled and neurodiverse people with the aim of creating a world in which everyone can participate and thrive.

Are you a dynamic leader with a passion for operational excellence and a commitment to inclusivity? We’re seeking a Head of Operations to join our team, where you’ll play a pivotal role in overseeing the delivery of exceptional one-to-one support services to our clients and learners. Reporting directly to the Director of Operations and People, you’ll lead a team in ensuring high-quality service provision and strategic oversight across our operations.

From setting overarching goals to fostering a high-performing culture, you’ll drive continuous improvement and optimise processes to meet business targets. Your expertise in disability support services, particularly in DSA, will be instrumental in developing and optimizing our support offerings. With your exceptional interpersonal skills and collaborative approach, you’ll cultivate key relationships with stakeholders, ensuring a streamlined client journey.

**What You’ll Do**

Overall leadership and strategic direction
- Provide strategic vision and leadership for the operations team, setting overall goals and objectives for team members
- Lead and develop the bookings capacity and function, and ensure high performance and results are driven for the team to continuously deliver bookings targets
- Ensure robust implementation and efficiency within the agreed processes in conjunction with the operations leads
- Ensure compliance with industry best practices and guidelines as set by the student loan company, partners and the sector
- Maintain oversight of capacity in the operations team and associate team to ensure effective recruitment and onboarding of new team members can take place without delay to service provision
- To be instrumental in the onboarding process for new associates in conjunction with operations leads

Team management and development
- Ensure a thorough understanding of the ‘state of play’ of the incoming work through the inbox, phones and from other teams to ensure effective support and resources for the wider team
- Forecast effective use of time for the operations team members and support with timetabling and annual leave planning to ensure effective spread of responsibility in the team
- Directly line manage and mentor members of the operations team, fostering a high-performing culture, providing coaching and feedback and celebrating successes
- Support the operations leads to line manage effectively, ensuring a unified approach to achieving success in the team
- Ensure consistent skill development through CPD opportunities for the operations team members
- Support the operations team to achieve targets set and ensure individual and team success

Process optimisation and performance analysis
- Drives continuous improvement of the booking processes, analysing data, identifying opportunities for enhancement, and implementing effective strategies.
- Monitor use of software and processes used in the department to ensure the effective management of data and client journey
- Oversees effective implementation of new partnerships and processes

Relationship building and management
- Cultivates relationships with key stakeholders at universities and partner organisations
- Lead on and support others to navigate complex client and learner scenarios including complaints
- Overseeing complex onboarding process for new enablement hub and education sector clients into streamlined booking systems
- Ensuring account managers and business development team members have the support and access to resources to enable effective client onboarding

Reporting and communication
- Tracks and reports on team performance against KPIs, providing regular updates to leadership and directors
- Work closely with other heads of department to develop a streamlined approach to all our services and strengthen the client journey

Person Specification: Essential Criteria
- Excellent interpersonal skills, capacity to build rapport, give feedback and undertake team development discussions
- Proven track record of delivering strategic business targets
- Ability to support and motivate a team to achieve targets
- Experience developing and optimising support services for disabled people
- Strong understanding of DSA services including assistive technology, SpLD Study Skills Support and mental health mentoring
- Experience in line management and leading successful teams ideally in a bookings environment
- A passion for creating inclusive cultures and using the social model of disability to build and more inclusive society
- Ability to develop and execute strategic plans, ident

  • Head of Operations

    1 month ago

    London, United Kingdom First Tram Operations Full time

    **Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...

  • Head of Operations

    1 month ago

    London, United Kingdom First Tram Operations Full time

    **Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...

  • Head of Estates Operation

    1 month ago

    London, United Kingdom CHL Head Office - PRS Full time

    **Head of EstatesOperations** **TheCompany** Our successas an entrepreneurial run company, relies on a motivated, tenacious and resultsdriven team, who understand our DNA and have fire in their belly. **Responsibilities** We are looking for an experiencedHead of Estates Operations to join very active and passionate team that managescirca 2000 apartments...

  • Head of Estates and Operations

    1 month ago

    London, United Kingdom Royal College of Anaesthetists Full time

    **Head of Estates and Operations: The Royal College of Anaethetists** **Salary: Circa £62,000** **Location: Site Based Holborn London** **Permanent, Full Time** An exciting opportunity has arisen for an experienced Head of Estates and Operations to join our innovative and progressive team with overall responsibility for leading on all aspects of estates,...

  • Head of Operational Function

    1 month ago

    London, United Kingdom Ministry of Justice Full time

    Salary 1 - £65,758 - £76,728 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - South East City/Town 1 - Chatham, Maidstone, Royal Tunbridge Wells Building/Site 1 - NMS 17 Garden Road, TN1 2XP, NMS Galleon House, ME14 1BG, NPS 56-58 COLLEGE ROAD MAIDSTONE, ME15 6SJ, NPS NEW ROAD CHATHAM, ME4 4QQ Grade 1 -...

  • Technical Operator

    1 month ago

    London, United Kingdom Picture Head Full time

    **Technical Operator** Picture Head **Summary**: We’re looking for an experienced, highly collaborative AVID Editor to join our Team of talented, Postproduction Professionals. Our Editors are most comfortable within in a highly efficient and exacting team who have a common goal of providing the highest quality service and product for the Client. Our...

  • Head Bartender

    3 days ago

    London, United Kingdom The Old Queens Head Full time

    **We’re looking for a Bartender to join our talented team at The Old Queens Head.** As a leader of The Old Queens Head Bar Team, you are the personality behind the bars and the expert of the drinks menu. You'll inject your positive energy into every moment you’re in our beloved pub and provide a speedy service to ensure our renowned venue delivers...

  • Head of HR Operations

    1 month ago

    London, United Kingdom Royal College of Psychiatrists Full time

    **About the role**: This is an excellent opportunity for someone who wishes to play a crucial part in an organisation which is on an exciting journey of modernising its practices and improving its employee engagement, in line with our business objectives and values. This is a fantastic opportunity to join the HR department at the Royal College of...

  • Head of Infrastructure and Operations

    1 month ago

    London, United Kingdom City, University of London Full time

    Head of Infrastructure and Operations Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location. City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75...

  • Head of Media and Communications

    12 hours ago

    London, United Kingdom Motability Operations Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About The Role Head of Media and Communications (9 Months Contract) Motability Operations is looking for an experienced head of media and communications to join its developing Corporate Affairs Team. The post holder will develop and lead the...

  • Head of Project Management

    4 days ago

    London, United Kingdom Nightcap Head Office Full time

    As a Marketing Manager you’ll be an integral part of our dynamic marketing team, playing a pivotal role in developing and executing marketing strategies and key activities across all our brands. This role requires a creative and strategic thinker who collaborates well in a team, and can elevate of brands’ presence, engage customers, and drive revenue...

  • Head of Operations

    4 weeks ago

    London, United Kingdom DAI Full time

    DAI works on the frontlines of global development. Transforming ideas into action—action into impact. We are committed to shaping a more liveable world. We tackle fundamental social and economic development problems caused by inefficient markets, weak governance, and instability. We work with a wide range of clients, including national and local...

  • Head Of Operations

    1 week ago

    London, United Kingdom Major Recruitment Ashford Full time

    Major Healthcare, representing a leading care sector provider, is hiring a Head of Operations for a Children's Residential provider to ensure the highest standards of service across the London area with once weekly travel to Peterborough Head Office. As Head Of Operations you will be overseeing 35 homes and a team of 3 Operation Managers, reporting to the...

  • Head of Finance

    4 days ago

    London, United Kingdom TRG Head Office Full time

    We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. With over 40 years in the game, we are a significant player in the UK casual dining market, operating a number of renowned restaurants and pubs including Wagamama, Barburrito, and Brunning & Price. Our diverse portfolio of brands provides...

  • Head of Operations for The East of England

    4 weeks ago

    London, United Kingdom Ministry of Justice Full time

    Salary 1 - £80,175 - £92,800 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - East of England City/Town 1 - Basildon, Bedford, Bury St Edmunds, Cambridge, Chelmsford, Cheshunt, Colchester, Grays, Harlow, Hemel Hempstead, Huntingdon, Ipswich, Kettering, King's Lynn, Lowestoft, Luton, Northampton, Norwich, Peterborough,...

  • Head of Operations

    1 month ago

    London, United Kingdom Jefferson Wells Full time

    I am working with a rapidly expanding retail brand who are seeking a Head of Operations to work closely with the COO to focus on strategy and direction of the business as they continue to scale. They plan to double the number of stores across the UK andIreland over the next 2 years, and need your support to achieve this. **Role Responsibilities**: Liaise...

  • Head Of Operations

    2 weeks ago

    London, United Kingdom Major Recruitment Ashford Full time

    Major Healthcare, representing a leading care sector provider, is hiring a Head of Operations for a Children's Residential provider to ensure the highest standards of service across the London area with once weekly travel to Peterborough Head Office. As Head Of Operations you will be overseeing 35 homes and a team of 3 Operation Managers, reporting to the...

  • Head of Operations

    18 hours ago

    London, United Kingdom AdMore Recruitment Full time

    Head of OperationsnRegulated EnvironmentnMidlands £65,000 + Car/Car Allowance great package!Our Client is a fast growing business who are currently recruiting for a Head of Operations. If you come from a Healthcare, Dental, Veterinary, Optical or Childcare background then please read on as this may be the challenge you have been looking for!The business is...

  • Head of Operations

    1 month ago

    London, United Kingdom MW Appointments Full time

    Job: Head of Operations **Salary**: £100,000 - £140,000 Location: London A leading Lloyds Broker is looking for a Head of Operations to join their London team. The purpose of the role is to have responsibility for supporting the Head of Programmes in the development, execution and delivery of the long term business and operational strategy to enable the...

  • Head of Operations

    18 hours ago

    London, United Kingdom Mash'd Hospitality Recruitment Agency Full time

    Head Of Operations - London Based Viral Sensation - Up to £65k + BonusGet in early with a burgeoning on trend business..Head Of Operations - up to circa £65k + Bonus. A proven Head Of Operations is required to head up the team of a very successful New York style bagel business that is going thru a period of hyper growth. You will be working very closely...