Customer Experience

3 weeks ago


Reading Berkshire, United Kingdom CroftAssociates Full time

You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. As we move into full operations, you will lead our customer engagement across web, apps, and traditional contact centres, ensuring the business is recognised as a leader in the market.

Establishing our household customer service function including contact centre and utility billing
Managing customer interaction during start-up and building a small customer services team as the business grows nationally
Ensuring household customers receive excellent service through our web portal, calls, messaging, and webchat.
Measuring and reporting our performance in public-facing reports
As a member of the water management team, advise on potential service improvements and policy changes

The employer offers competitive salary, package including health care, and career development support for those looking to demonstrate leadership capability.



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