Customer Experience
3 weeks ago
You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. As we move into full operations, you will lead our customer engagement across web, apps, and traditional contact centres, ensuring the business is recognised as a leader in the market.
Establishing our household customer service function including contact centre and utility billing
Managing customer interaction during start-up and building a small customer services team as the business grows nationally
Ensuring household customers receive excellent service through our web portal, calls, messaging, and webchat.
Measuring and reporting our performance in public-facing reports
As a member of the water management team, advise on potential service improvements and policy changes
The employer offers competitive salary, package including health care, and career development support for those looking to demonstrate leadership capability.
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Head of Customer Experience
3 weeks ago
Reading, Berkshire, United Kingdom CroftAssociates Full timeAbout the job You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. You’ll be joining us at an exciting time, and you’ll be pivotal in developing our customer service function, taking a fresh look at cutting-edge approaches. As we move into...
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Head of Customer Experience
3 weeks ago
Reading, Berkshire, United Kingdom CroftAssociates Full timeAbout the job You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. You’ll be joining us at an exciting time, and you’ll be pivotal in developing our customer service function, taking a fresh look at cutting-edge approaches. As we move into...
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Customer Experience Specialist
4 weeks ago
Reading, United Kingdom MBA Group Full timeOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Lexus Reading** Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a...
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Customer Experience Specialist
1 week ago
Reading, United Kingdom MB Group Full timeOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their Toyota Reading Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a **Customer...
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Head of Customer Experience
3 weeks ago
Reading, United Kingdom CroftAssociates Full timeAbout the job You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. You’ll be joining us at an exciting time, and you’ll be pivotal in developing our customer service function, taking a fresh look at cutting-edge approaches. As we move into...
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Head of Customer Experience
3 weeks ago
Reading, United Kingdom CroftAssociates Full timeAbout the job You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. You’ll be joining us at an exciting time, and you’ll be pivotal in developing our customer service function, taking a fresh look at cutting-edge approaches. As we move into full...
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Head of Customer Experience
3 weeks ago
Reading, United Kingdom CroftAssociates Full timeAbout the job You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. You’ll be joining us at an exciting time, and you’ll be pivotal in developing our customer service function, taking a fresh look at cutting-edge approaches. As we move into full...
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Head of Customer Experience
3 weeks ago
Reading, United Kingdom CroftAssociates Full timeAbout the job You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. You’ll be joining us at an exciting time, and you’ll be pivotal in developing our customer service function, taking a fresh look at cutting-edge approaches. As we move into full...
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Head of Customer Experience
3 weeks ago
Reading, United Kingdom CroftAssociates Full timeAbout the job You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. You’ll be joining us at an exciting time, and you’ll be pivotal in developing our customer service function, taking a fresh look at cutting-edge approaches. As we move into full...
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Head of Customer Experience
1 week ago
Reading, United Kingdom CroftAssociates Full timeJob DescriptionAbout the job You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. You’ll be joining us at an exciting time, and you’ll be pivotal in developing our customer service function, taking a fresh look at cutting-edge approaches.As we...
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Customer Experience
2 weeks ago
Reading, United Kingdom Enghouse Full time**_Enghouse Interactive _**is looking to hire a **Customer Experience & Renewals Specialist** to join our dynamic Team! **_ What you will be doing:_** - ** Customer Advocacy**: Understand and champion the voice of our customers, integrating feedback to shape our services and products. - **Renewal Management**: Coordinate renewals seamlessly, addressing...
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Customer Experience
4 weeks ago
Reading, United Kingdom Enghouse Full timeEnghouse Interactive _is looking to hire a **Customer Experience & Renewals Specialist** to join our dynamic Team! This is a contract role covering maternity leave (9 months) **_ What you will be doing:_** - Customer Advocacy: Understand and champion the voice of our customers, integrating feedback to shape our services and products. - Renewal Management:...
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Customer Experience Specialist
7 days ago
Bracknell, Berkshire, United Kingdom Appogee HR Full timeJob Description Appogee HR are seeking a Customer Experience Specialist to join our Customer Success team in Bracknell, Berkshire. The successful candidate will be an excellent communicator and relationship builder who is able to provide outstanding customer service to Appogee HR customers. Our Customer Success team’s main focus is to provide the best...
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Customer Operations Associate
2 weeks ago
Windsor, Berkshire, United Kingdom Concentrix CVG Customer Management Group Inc. Full timeCustomer Service/Support Location: Windsor ON, Canada Job Title: Associate, Marketing & Accounting Solutions Job Description The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and reports their progress to the operations manager. The...
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Associate, Customer Experience, Spanish Speaking
4 weeks ago
Reading, United Kingdom RH Full timeAs a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR...
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Customer Host
2 weeks ago
Reading, Berkshire, United Kingdom Rank Group Full timeJob Description Grosvenor Casino, Reading South As a Customer Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word,...
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Customer Support Specialist
1 month ago
Reading, Berkshire, United Kingdom MARKJAMES SEARCH LTD Full timeOur client, a Financial Services company, based in Reading, is currently hiring for a Customer Support Specialist. You will be the first point of contact for customer enquiries, applications and claims. Responsibilities Resolving and processing customer enquiries, applications and claims at the first point of contact whenever possible Identifying and...
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Customer Success Manager
1 day ago
Reading, Berkshire, United Kingdom Hewlett Packard Full timeThis role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal’s P&L performance to ensure overall success. The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc. This role will cover the UK and Ireland and be a...
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Customer Service Advisor
7 days ago
Reading, Berkshire, United Kingdom Hays Full timeCustomer Service Advisor Customer Service Advisor To be responsible for maximising revenue from sales of tickets, hospitality and memberships whilst providing exceptional levels of customer service. To assist with day-to-day sales and queries from customers in person and over the phone, including event days To process ticketing and hospitality related...
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GREEK customer services
23 hours ago
Reading, Berkshire, United Kingdom ABL Recruitment Full timeJob Description This is a lovely role for a GREEK s peaker who likes customer care and is based around the READING area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector...