Customer Experience Specialist

3 weeks ago


Reading, United Kingdom MB Group Full time

Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their Toyota Reading Dealership.

This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group.

Key responsibilities of a **Customer Experience Specialist**
- Executes the Customer Retention Programme within their centre, to grow the active customer base, improve retention and increase customer lifetime value.
- Contacts the customer base on a regular basis to build customer loyalty.
- Books in appointments for the sales team and follows up on outcomes with the team and customers.
- Actively manages and tracks the pipeline of leads.
- Manages customer finance renewal cases, including early settlements and closed cases.
- Works closely with the Group Renewals Manager, who is responsible for leading the overall approach to customer retention.

To be a **Customer Experience Specialist**
- Have exceptional customer service skills
- Experience working within retail sales, hospitality or premium customer service roles
- Be a dynamic and personable individual who is willing to learn
- Possess excellent communication skills
- Have a proactive and independent nature

**About the Company**
- Excellent basic salary of £35,000 p.a.
- Ability to progress through internal promotion
- Excellent benefits package, including life assurance, healthcare, and company car schemes
- Manufacturer based training and accreditation

**About Our Client**
Our client is a leading car automotive dealership in the UK specialising in Japanese brands, they currently employ over 500 people across 11 retail dealerships and are looking to expand even further.

**What’s Next?**

**Salary**: £35,000.00 per year

**Benefits**:

- Company pension
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Reading: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: c



  • Reading, United Kingdom MBA Group Full time

    Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Lexus Reading** Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a...


  • Reading, Berkshire, United Kingdom Reed Full time

    Reed scientific are pleased to be working with a leading biotechnology company that develops and produces novel products used within the health and nutrition and pharmaceutical sector. Our client is looking for aTechnical Support Specialist to join their Quality & Environment division. This role involves coordinating technical information for internal and...


  • Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental...At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the meetings are few, and...


  • Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental...Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States,...


  • Reading, United Kingdom Point of Rental Software Full time

    Job DescriptionAbout Point of Rental...At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the...


  • Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental...At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the meetings are few, and...


  • Reading, Berkshire, United Kingdom Point of Rental Software Full time

    About Point of Rental...At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the meetings are few, and...


  • Reading, United Kingdom Hays Specialist Recruitment Limited Full time

    To be responsible for maximising revenue from sales of tickets, hospitality and memberships whilst providing exceptional levels of customer service. To assist with day-to-day sales and queries from customers in person and over the phone, including event daysTo process ticketing and hospitality related sales and enquiries via all sales channels within agreed...


  • Reading, United Kingdom Corriculo Ltd Full time

    **Technical Support Specialist / Customer Support Analyst, Bacs, SQL Databases, Remote, COR4899** I’m looking for a Technical Support Specialist / Customer Support Analyst to join a great company based in Oxfordshire on a primarily remote basis. This is an excellent opportunity for a Technical Support Specialist / Customer Support Analyst who...


  • Reading, United Kingdom Guardian Full time

    **Job Title**: Customer Support Specialist **Location**:Reading **Salary**: Competitive **Job type**:Permanent, Full time Guardian1821 is an exciting new entrant to the insurance market. We believe that nothing is more precious than those we love. However, because of a lack of trust and awareness, too few people protect themselves and their families from...


  • Reading, Berkshire, United Kingdom Point of Rental Software Full time

    About Point of Rental... At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the meetings are few,...


  • Reading, Berkshire, United Kingdom Point of Rental Software Full time

    About Point of Rental... At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the meetings are few,...


  • Reading, United Kingdom Seequent Full time

    Customer Solution Specialist The Company Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the...

  • Customer Experience

    1 month ago


    Reading, Berkshire, United Kingdom CroftAssociates Full time

    You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. As we move into full operations, you will lead our customer engagement across web, apps, and traditional contact centres, ensuring the business is recognised as a leader in the market. ...


  • Reading, Berkshire, United Kingdom MARKJAMES SEARCH LTD Full time

    Our client, a Financial Services company, based in Reading, is currently hiring for a Customer Support Specialist. You will be the first point of contact for customer enquiries, applications and claims. Responsibilities Resolving and processing customer enquiries, applications and claims at the first point of contact whenever possible Identifying and...


  • Greater Reading Area, United Kingdom Point of Rental Software Full time

    About Point of Rental...At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the meetings are few, and...


  • Greater Reading Area, United Kingdom Point of Rental Software Full time

    About Point of Rental... At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the meetings are few,...


  • Greater Reading Area, United Kingdom Point of Rental Software Full time

    About Point of Rental...At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the meetings are few, and...


  • Reading, United Kingdom Hays Specialist Recruitment Limited Full time

    Supply Chain Customer Service AdvisorResponsibilities: Be the go-to person for operational teams when they encounter purchasing problems.Work with suppliers to resolve these issues to the satisfaction of the operational contact.Assist locations in requesting new suppliers.Ensure they follow the correct procedures during supplier onboarding.Be the go-to...


  • Reading, Berkshire, United Kingdom Point of Rental Software Full time

    We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of Rental software....