Head of Customer Experience
2 months ago
About the job
You will be at the forefront of creating a brand-new water company – purpose built, and ready to provide high quality services to thousands of customers a year. You’ll be joining us at an exciting time, and you’ll be pivotal in developing our customer service function, taking a fresh look at cutting-edge approaches.
As we move into full operations, you will lead our customer engagement across web, apps, and traditional contact centres, ensuring the business is recognised as a leader in the market.
The role will be based in the Reading area.
Key Accountabilities
- Establishing our household customer service function including contact centre and utility billing
- Managing customer interaction during start-up and building a small customer services team as the business grows nationally
- Ensuring household customers receive excellent service through our web portal, calls, messaging, and webchat.
- Measuring and reporting our performance in public-facing reports
- As a member of the water management team, advise on potential service improvements and policy changes
This is a great opportunity to build and lead a small customer services function in a rapidly growing utility business. The employer offers competitive salary, package including health care, and career development support for those looking to demonstrate leadership capability.
We are acting in a retained exclusive capacity on behalf of our client.
For further details contact Richard Croft enclosing your CV to
rcroft@croft-associates.com www.croft-associates.com
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