Senior Business Operations Lead

3 weeks ago

London, United Kingdom FEAST With Us Full time €32,000 - €34,000

Join us as FEAST’s new Operations Manager and help drive our mission forward You’ll be the engine behind our charity’s day-to-day success and oversee the operational heart of our organisation, ensuring that our services run smoothly, efficiently, and with maximum impact to our service users.
Salary: £32 - £34k p/a (depending on experience) 
Contract: Permanent; 35 hrs per week (flexible hours available) 
Location: Hybrid (Various locations in Central and North London/home working) 

ensuring day-to-day business operations, services and programmes run smoothly and efficiently and have maximum impact.
Reporting to the CEO, you will support with finance, strategy implementation, HR, and team leadership. 
The role is broad and includes leading or supporting across all core business functions; Team Management: Inspire, lead and support a passionate team, ensuring they have the resources and guidance they need to excel 
Identify opportunities for efficiency improvements across our systems and processes, helping us minimise manual effort and maximise our impact 
Compliance and Risk Management: Ensure all operations comply with relevant regulations, safeguarding the charity's reputation and ensuring our long-term sustainability 
Support the CEO with budgeting, financial management, and reporting 
 
Support the CEO with the creation and management of the annual budget, and development and implementation of appropriate financial controls and processes 
Produce monthly, quarterly and annual management reports, and ad hoc analysis 
Update Xero finance system. Monitor bank account and make approved payments 
 
Support the CEO with the development and implementation of a people strategy, promote FEAST’s values and an inclusive culture that attracts, retains and motivates staff 
Manage staff and contractor recruitment, contracts, onboarding, and training 
Develop performance management policies and processes and ensure effective implementation 
Maintain the employee handbook containing all HR information, benefits, policies and processes 
Manage student placements and internships, including through maintenance of the student placement framework, communications and induction 
Identify and implement wellbeing and access requirements within venues or remote working locations 
objective setting, regular 1:1 meetings, performance reviews 
Create and implement periodic employee surveys and implement improvement actions 
 
Work with the wider team to develop and implement a standard approach for relationship management and reporting, supported by Beacon CRM 
Develop and maintain appropriate operations policies and processes 
Work with the CEO and impact coordinator to develop and monitor appropriate KPIs and metrics to measure impact and performance 
Manage the collection and storage of all data required for reporting 
updates, progress against delivery plans and milestones, KPIs, issues and risks and financial metrics 
Work with the CEO and team to map business processes and implement efficiency improvements 
Work with the team to refine and improve services based on monitoring and evaluation feedback 
Capture and evaluate potential new FEAST services and manage implementation plans 
Create and maintain service operations records, monitor performance and identify improvement plans 
Identify food and non-food supply requirements across services, oversee purchasing and supply agreements with paid suppliers and surplus food providers, and manage supplier performance 
Develop and implement a standard FEAST methodology for project management 
Maintain risk and issue register and implement mitigation actions or escalate as appropriate 
Manage FEAST van, including policy, documentation, processes, agreements, usage and maintenance 
 
Volunteer and Community Partnerships Co-ordinator (with 1 volunteer administrator) 
Kitchen and Logistics Co-ordinator (with team of 4 chefs) 
Proven experience leading a range of operational functions in a small/medium business or charity: HR, finance, governance and risk, systems and data, procurement and logistics, relationship management 
Excellent writing and reporting skills 
Strong financial acumen and ability to create, manage and report on budgets and plans 
Strong and collaborative project management skills 
Ability to working to tight deadlines autonomously, juggle multiple tasks and projects effectively, and delegate appropriately 
Highly experienced user of MS office tools 
Developing appropriate and effective business policies
High attention to detail to ensure quality of output 
Commercial multi-site service operations experience, e.g. in foodservice, hospitality, healthcare 
Working in the charity / voluntary and community sector, and knowledge of structures and systems 
Data protection and compliance processes 
HR, Finance, CRM, database and reporting tools, e.g. Breathe, Xero, Beacon, PowerBI and AirTable 
HR policies and process development 
Business development / sales 
Impact monitoring and evaluation frameworks, systems and tools 
Working in food poverty/insecurity, nutrition and/or sustainability fields 
MS Office administrator 

FEAST’s mission is to improve the nutrition, wellbeing, and health of people at risk of food insecurity. We work in 16 venues across London, partnering with charities and community organisations to deliver impactful services and programmes; in homeless hostels, mental health day centres, community and faith centres in Camden, Islington, Barnet, Westminster, Redbridge and Hackney.
We tackle food insecurity by providing nutritious meals and nurturing community connections. Our community meals use donated surplus food. We also deliver meals to hostels and community centres for individuals experiencing food insecurity to collect.
Our Healthy Eating on a Budget Programme empowers people by building nutrition knowledge, and developing practical cooking, food hygiene and budgeting skills. They build confidence to help people make healthier choices to achieve nutritional independence.
FEAST is also committed to broader systemic change through nutrition research and collaborative food partnerships to ensure local residents have access to nutritious, affordable and sustainable food. 
We’re a small but ambitious charity, doubling in scale in the past two years. We’re a passionate, supportive and collaborative team of 14, supported by c300 volunteers, who care deeply about what we do. 

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