Business Operations Lead

2 days ago

London, Greater London, United Kingdom NTT DATA Business Solutions Full time
About NTT DATA Business Solutions

NTT DATA Business Solutions Group is a leading global IT services provider, operating in over 50 countries. We combine a global reach with local intimacy to deliver premier professional SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development.

As a global SAP Platinum Partner, we leverage our global expertise to deliver quality outcomes for our clients, whether they are multinational or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help our clients solve real problems and seize opportunities for growth around their SAP strategy and operations.

Job Summary

The Business Operations Lead will perform a number of functions aligned to reporting and maintaining the accuracy and integrity of the Managed Services Budget and Forecast. This role will also provide consulting operations support, including intercompany resource management responsibilities.

Key Responsibilities
  • Manage the maintenance of data within the it.Forecast (SAP SAC) system to ensure accuracy for master data and transactional data within the system for Managed Services.
  • Liaise closely with the Finance Team to ensure invoicing is accurate and aligns to the budget/forecast, including the wider inter-company agreements for work managed by the Global Delivery Centres.
  • Support the month-end closing review of invoicing vs forecasting and resolve outstanding queries and aligning the forecast to any prior period adjustments and budget updates.
  • Provide key updates and analysis to the monthly Exec Reporting pack in-line with the month-end reporting timetable.
  • Work with SDMs, PMs and Account Execs to ensure forecast accuracy of revenue profiles, including reporting for variance analysis post month-end closing.
  • Provide a point of contact for requests relating to forecasting, seeking advice from Business Operations and Finance colleagues where appropriate, to resolve queries.
  • Provide regular reporting for analysis of forecasting vs actual and tracking for changes to Sales Opportunities, Prior period adjustments and KPIs.
  • Provide reporting to support the SDMs and Account Execs with tracking, management and usage of customer pre-paid balances, including the 'overrun' calculation and invoicing process.
  • Identification and implementation of improvements to introduce efficiency and accuracy to the Forecasting Management Process.
  • Develop and foster relationships with all internal stakeholders up to and including VP-level.
Requirements
  • Strong interpersonal and soft skills, able to quickly develop relationships with all stakeholders.
  • Demonstrates gravitas and personal integrity, is able to overcome unforeseen situations and keeps business objectives in mind.
  • Drives results, effects, convinces and inspires by his/her personality, behaviour and communication style.
  • Makes pragmatic, solid and reliable decisions in a timely manner in pressurised environments.
  • Has a thirst for learning and actively shares and transfers own expertise and operational knowledge in a structured manner in the support of colleagues to drive performance in line with business goals and objectives.
What We Offer
  • A home-based contract with flexibility to manage your work environment effectively.
  • A generous holiday allowance of 25 days per year, plus additional 'Free Fridays' initiative.
  • A comprehensive private medical insurance plan, including 24/7 helpline and lifestyle coaching.
  • A cycle to work scheme and electric car leasing option to promote sustainable transportation.
  • A range of benefits designed to support your well-being, career growth, and work-life balance.

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