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Senior Business Operations Lead
2 months ago
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Connecting Experts are a leading Recruitment firm specialising in connecting top talent with global opportunities in various industries. With a reputation for excellence and a commitment to providing tailored recruitment solutions, we are expanding our footprint and looking for a dynamic Operations Manager to join our team in London and oversee the growth of our office in Austin, Texas.
The Operations Manager will play a pivotal role in ensuring the seamless day-to-day operations of Connecting Experts. You will report directly to the Director of Finance and Operations. The successful candidate will be responsible for overseeing Operations, IT, Operational Expenditure, Branding and Marketing.
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*MUST BE OPEN TO TRAVEL - MAY BE NEEDED TO TRAVEL TO OUR AUSTIN, TX OFFICE OCCASIONALLY*
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✨ Oversee daily operations to ensure efficiency, productivity, and alignment with company goals
✨ Develop and implement operational policies and procedures that improve workflow and reduce operational risk.
✨ Monitor operational expenditure, ensuring cost-efficiency across the business
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✨ Coordinate with the IT team to ensure that tech infrastructure meets the needs of the business
✨ Oversee implementation and maintenance of IT systems that support business operations
✨ Ensure data security and compliance with relevant regulations
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✨ Lead development & execution of branding strategies that enhance the company's market presence
✨ Oversee marketing campaigns, both digital and traditional, ensuring they are aligned with the company's strategic objectives
✨ Manage client-facing marketing efforts to strengthen client relationships and expand our client base
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✨ Lead, motivate, and develop a team of three direct reports, fostering a culture of collaboration and continuous improvement
✨ Provide guidance and support to the team to ensure they achieve their individual and collective goals
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✨ Oversee and support the expansion of Operations into the Austin office
✨ Work closely with the Director of Finance & Operations to ensure the successful operational and infrastructure growth of the Austin office
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✨ Serve as a key point of contact between the London and Austin offices, ensuring clear communication and alignment of objectives
✨ Collaborate with senior management to drive strategic initiatives and projects
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Bachelor's degree or equivalent in Business Administration, Operations Management, or a related field.
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Minimum 3 years of experience in operations management, preferably in a recruitment or professional services environment
Proven track record in managing operations, IT, and marketing functions
Experience overseeing office expansions or managing multi-site operations is highly desirable
Strong leadership and people management skills
Excellent organisational and problem-solving abilities
Proficient in IT systems management and understanding of branding and marketing strategies
Experience in managing budgets and operational expenditure
Excellent communication skills, with the ability to interact effectively with stakeholders at all levels
Strategic thinker with a proactive approach
Ability to thrive in a fast-paced, dynamic environment
Strong interpersonal skills and the ability to manage cross-functional teams
Commitment to continuous improvement and professional development
