Resident Ambassador

4 weeks ago


Birmingham, United Kingdom Moda Living Ltd Full time

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play.

Pushing the boundaries of style, service and community. Focusing on best-in-class service and high-quality design.

We have a clear objective of pioneering positive change to the UK rental landscape.

We have a clear objective of pioneering positive change to the UK rental landscape and creating happy healthy, connected and well communities. Always taking it to the next level... from wellbeing week to weekly classes with our wellbeing partners hero.

THE IDEAL CANDIDATE

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities.

You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve you achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do, and you must be willing to go the extra mile.

JOB DESCRIPTION

As a Resident Ambassador you will deliver first class customer service and resident engagement. Consistently deliver the Moda service standard to residents and all visitors to the building. Reply to resident queries and meet all response times. Provide informed and accurate information to residents either face to face or via the telephone. To be the first point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up. To take room enquiries/viewings, gathering the necessary information to support leasing. Parcel management, and overall guest/resident needs. Promote resident events and engagement strategies e.g. surveys. Communicate in line with brand values. Establish and maintain relationships with the residents to best understand their needs, following and utilizing the complaints procedure. Residents move out tasks - re/de programming of fobs, collection of post box key etc. Emergency or incident escalation. Reporting any identified H&S matters to CSM/GM. Health & Safety - observe compliance.

This position is for Day shift and/or Night shift.

WHO YOU ARE

A driven, ambitious individual who’s looking to further build their career at an exciting, fast-growing company
Outgoing and confident outlook with a willingness to start conversations with people and get stuck in
A great storyteller and strategic thinker who is always full of ideas
A proactive self-starter with a willingness to learn and solve problems independently
Excellent communication skills and the ability to think outside of the box to increase business revenue.
A can-do attitude willing to put the customer at the heart of everything

EXPERIENCE AND SKILLS

Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
Must be pro-active and able to use initiative to enhance the reputation of the building
Professional presentation, confident and outgoing in nature
Well organised, ability to problem solve and works under pressure with great decision-making skills
Able to demonstrate an organised and professional approach and ability to priorities
Ability to work towards targets and meet deadlines
Previous handling of sensitive information and compliance with GDPR
Experience in a demanding customer centric role.

BE MORE YOU

Competitive salary
Workplace pension scheme
25 days annual leave
Comprehensive employee benefits scheme including discounts on global brands, Bike2Work scheme, subsidised mental heath care with MYNDUP and free digital GP appointments with Lloyds Pharmacy
Regular team and company socials
Access tosubsidised mental health and wellness services

If you’re up for the challenge, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to davey@loudonsyard.moda

Job Type: Full-time, Permanent
Salary: £23k -£25k per year

Think you're up for the challenge and want to show us what you're made of? Send us a copy of your CV and why you want to join Moda.

#J-18808-Ljbffr
  • Resident Ambassador

    3 weeks ago


    Birmingham, United Kingdom Moda Living Full time

    **Location: Birmingham / Limited UK wide travel** **Salary: Dependent on experience** **MODA IS A LIFESTYLE, NOT A LANDLORD** Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play. Pushing the boundaries of style, service and community. Focusing on best-in-class service...

  • Resident Ambassador

    4 weeks ago


    Birmingham, United Kingdom Moda Living Ltd Full time

    Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play. Pushing the boundaries of style, service and community. Focusing on best-in-class service and high-quality design. We have a clear objective of pioneering positive change to the UK rental landscape and creating happy...


  • Birmingham, United Kingdom Moda Living Full time

    Moda is looking for an exceptional Site support Ambassador to join the team. Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities. You...


  • Birmingham, United Kingdom Cobalt Recruitment Full time

    Location: Birmingham, Birmingham - Sector: Real Estate & Property Services, Residential Real Estate - Job type: Permanent - Salary: £22000.00 - £23000.00 per annum - Job ref: JN -032023-79332_1678794374 - Published: 14 March 2023 - Expiry date: 13 May 2023 - Start date: ASAP **Resident Services Coordinator** **Based Birmingham** **Up to £23,000** My...


  • Birmingham, United Kingdom Deverell Smith Full time

    **Job details**: **Posted** 16 March 2023 **Salary** £22000 - £23663 per annum + career progression **Location** Birmingham **Job type** - Permanent**Discipline** - Real Estate Management, Operations & Service Delivery**Reference** DS16_1678986661 **Contact Name** Ross McEwan **Job description**: The Resident Services Coordinator will report to...


  • Birmingham, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The Resident Services Coordinator will report to the Property Manager and work alongside the Resident Services Team to deliver exceptional, consistent service to both the current and potential residents of a large Build to Rent development launching in Birmingham. They will act as an ambassador for the business, whether face to face,...


  • Birmingham, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The Resident Services Coordinator will report to the Property Manager and work alongside the Resident Services Team to deliver exceptional, consistent service to both the current and potential residents of a large Build to Rent development launching in Birmingham. They will act as an ambassador for the business, whether face to face,...

  • Resident Engineer

    7 days ago


    Birmingham, United Kingdom John Charles Limited Full time

    About:Join a leading global forklift truck manufacturing company dedicated to delivering innovative material handling solutions. Their commitment to excellence and customer satisfaction drives their success in the industry. They are looking for a skilled and dedicated Resident Engineer to join their dynamic team and support their clients with superior...

  • Resident Engineer

    2 weeks ago


    Birmingham, United Kingdom John Charles Limited Full time €31,000 - €36,000

    About: Join a leading global forklift truck manufacturing company dedicated to delivering innovative material handling solutions. Their commitment to excellence and customer satisfaction drives their success in the industry. They are looking for a skilled and dedicated Resident Engineer to join their dynamic team and support their clients with superior...

  • Resident Engineer

    2 weeks ago


    Birmingham, United Kingdom John Charles Limited Full time €31,000 - €36,000

    About: Join a leading global forklift truck manufacturing company dedicated to delivering innovative material handling solutions. Their commitment to excellence and customer satisfaction drives their success in the industry. They are looking for a skilled and dedicated Resident Engineer to join their dynamic team and support their clients with superior...

  • Resident Engineer

    2 weeks ago


    Birmingham, United Kingdom John Charles Limited Full time €31,000 - €36,000

    About: Join a leading global forklift truck manufacturing company dedicated to delivering innovative material handling solutions. Their commitment to excellence and customer satisfaction drives their success in the industry. They are looking for a skilled and dedicated Resident Engineer to join their dynamic team and support their clients with superior...

  • Resident Engineer

    2 weeks ago


    Birmingham, England, United Kingdom John Charles Limited Full time

    About:Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Join a leading global forklift truck manufacturing company dedicated to delivering innovative material handling solutions. Their commitment to excellence and customer satisfaction drives their success in the...

  • Resident Engineer

    3 weeks ago


    Birmingham, United Kingdom KION Group Full time

    About Linde We are one of the world's leading manufacturers of forklift trucks and warehouse equipment. We operate in over 100 countries worldwide, and have around 13,000 people working for the brand. A network of more than 8,500 service technicians ensures maximum availability of Linde trucks and solutions, and based on its worldwide logistics network,...

  • Area Manager Midlands

    3 weeks ago


    Birmingham, United Kingdom Casa Optima Full time

    A world-class manufacturer of semi-finished ingredients for ice cream and confectionery is looking for two experiencedArea Manager RESIDENT UK , one to cover the Scotland area and one to cover the Midlands and North Wales area.This is a key role within this well-known Italian company that is investing heavily in the UK market and offers successful candidates...

  • Housekeeper

    3 weeks ago


    Birmingham, United Kingdom Anchor Trust Full time

    Anchor are the largest not for profit provider of Care for the over 55's in the UK and offer Apprenticeship opportunities across England. We have big growth plans to ensure we can support the growing demand for care and aim to 'grow our own' talent. The Anchor Apprenticeship programme is an exciting opportunity aimed at people aged 16 years and older. Our...


  • Birmingham, United Kingdom Anchor Trust Full time

    Anchor are the largest not for profit provider of Care for the over 55's in the UK and offer Apprenticeship opportunities across England. We have big growth plans to ensure we can support the growing demand for care and aim to 'grow our own' talent. The Anchor Apprenticeship programme is an exciting opportunity aimed at people aged 16 years and older. Our...


  • Birmingham, United Kingdom RICS Full time

    As the first point of contact for student and early engagement enquiries, providing clarity and guidance. Support the departmental operation by maintain systems and managing processes, providing data and monthly reporting. As part of a team the postholder will inspire young people into a career in the natural and built environment, helping to shape the...


  • Birmingham, United Kingdom The Pioneer Group Full time

    **Would you like to empower and enable families living on the Falcon Lodge estate in Sutton Coldfield? Do you have experience of recruiting, training, supporting and empowering community-based volunteers?** Compass Support have been successful in securing a 3-year National Lottery Community Fund Reaching Communities grant to support delivery of our...


  • Birmingham, United Kingdom Anchor Trust Full time

    Anchor are the largest not for profit provider of Care for the over 55's in the UK and offer Apprenticeship opportunities across England. We have big growth plans to ensure we can support the growing demand for care and aim to 'grow our own' talent. The Anchor Apprenticeship programme is an exciting opportunity aimed at people aged 16 years and older. Our...


  • Birmingham, United Kingdom University of Birmingham, Guild of Students Full time

    Hall Reps Coordinator **Post Title**:Hall Reps Coordinator **Responsible to**:Student Community Welfare Manager via the Senior Hall Reps Coordinator **Responsible for**:Student Staff Team (as appropriate) **Grade**:Guild Grade 4 **Organisation**: This role is part of the Student Community Welfare department working collectively with colleagues...