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Resident Ambassador

4 months ago


Birmingham, United Kingdom Moda Living Ltd Full time

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play.
Pushing the boundaries of style, service and community. Focusing on best-in-class service and high-quality design.
We have a clear objective of pioneering positive change to the UK rental landscape and creating happy healthy, connected and well communities. Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities.
You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). Consistently deliver the Moda service standard to residents and all visitors to the building. Provide informed and accurate information to residents either face to face or via the telephone. Promote resident events and engagement strategies e.g. surveys. Communicate in line with brand values. Establish and maintain relationships with the residents to best understand their needs, following and utilizing the complaints procedure. Residents move out tasks - re/de programming of fobs, collection of post box key etc. This position is for Day shift and/or Night shift.
Must be pro-active and able to use initiative to enhance the reputation of the building
Competitive salary
Workplace pension scheme
25 days annual leave
Comprehensive employee benefits scheme including discounts on global brands, Bike2Work scheme, subsidised mental heath care with MYNDUP and free digital GP appointments with Lloyds Pharmacy
Job Type: Full-time, Permanent