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Resident Ambassador

4 months ago

Birmingham, United Kingdom Moda Living Full time

**Location: Birmingham / Limited UK wide travel**

**Salary: Dependent on experience**

**MODA IS A LIFESTYLE, NOT A LANDLORD**

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation spaces to live, work and play.

Pushing the boundaries of style, service and community. Focusing on best-in-class service and high-quality design.

We have a clear objective of pioneering positive change to the UK rental landscape.

We have a clear objective of pioneering positive change to the UK rental landscape and creating happy healthy, connected and well communities. Always taking it to the next level... from wellbeing week to weekly classes with our wellbeing partners hero.

**THE IDEAL CANDIDATE**

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities.

You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve you achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do, and you must be willing to go the extra mile.

**JOB DESCRIPTION**

As a Resident Ambassador you will deliver first class customer service and resident engagement. Consistently deliver the Moda service standard to residents and all visitors to the building. Reply to resident queries and meet all response times. Provide informed and accurate information to residents either face to face or via the telephone. To be the first point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up. To take room enquiries/viewings, gathering the necessary information to support leasing. Parcel management, and overall guest/resident needs. Promote resident events and engagement strategies e.g. surveys. Communicate in line with brand values. Establish and maintain relationships with the residents to best understand their needs, following and utilizing the complaints procedure. Residents move out tasks - re/de programming of fobs, collection of post box key etc. Emergency or incident escalation. Reporting any identified H&S matters to CSM/GM. Health & Safety - observe compliance.

This position is for Day shift and/or Night shift.

**WHO YOU ARE**
- A driven, ambitious individual who’s looking to further build their career at an exciting, fast-growing company
- Outgoing and confident outlook with a willingness to start conversations with people and get stuck in
- A great storyteller and strategic thinker who is always full of ideas
- A proactive self-starter with a willingness to learn and solve problems independently
- Excellent communication skills and the ability to think outside of the box to increase business revenue.
- A can-do attitude willing to put the customer at the heart of everything

**EXPERIENCE AND SKILLS**
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
- Must be pro-active and able to use initiative to enhance the reputation of the building
- Professional presentation, confident and outgoing in nature
- Well organised, ability to problem solve and works under pressure with great decision-making skills
- Able to demonstrate an organised and professional approach and ability to priorities
- Ability to work towards targets and meet deadlines
- Previous handling of sensitive information and compliance with GDPR
- Experience in a demanding customer centric role.

**BE MORE YOU**
- Competitive salary
- Workplace pension scheme
- 25 days annual leave
- Comprehensive employee benefits scheme including discounts on global brands, Bike2Work scheme, subsidised mental heath care with MYNDUP and free digital GP appointments with Lloyds Pharmacy
- Regular team and company socials
- Access to subsidised mental health and wellness services

**GET IN TOUCH**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Paid volunteer time
- Referral programme

Schedule:

- Day shift
- Night shift

Ability to Commute:

- Birmingham (required)

Ability to Relocate:

- Birmingham: Relocate before starting work (required)

Work Location: In person

Reference ID: Resident Ambassador
Expected start date: 15/04/2024