Resident Services Coordinator

2 weeks ago


Birmingham, United Kingdom Cobalt Recruitment Full time

Location:
Birmingham, Birmingham
- Sector:
Real Estate & Property Services, Residential Real Estate
- Job type:
Permanent
- Salary:
£22000.00 - £23000.00 per annum
- Job ref:
JN -032023-79332_1678794374
- Published:
14 March 2023
- Expiry date:
13 May 2023
- Start date:
ASAP

**Resident Services Coordinator**

**Based Birmingham**

**Up to £23,000**

My client, an international and multi-award-winning property agency, is seeking a Resident Services Coordinator to be based at a flagship BTR scheme in Birmingham.

The Resident Services Coordinator will report to the Property Manager and work alongside the Resident Services Team to deliver exceptional, consistent service to both the current and potential residents. The successful applicant will act as an ambassador for the business, whether face to face, in writing, or by telephone to residents, visitors, and contractors.

**Responsibilities**
- Welcoming visitors to the building
- Taking inbound phone calls, redirecting or taking messages
- Taking delivery of parcels and distributing them to residents
- Logging the distribution of necessary equipment for the use of resident services
- Scheduling resident arrivals and departures and associated activities
- Maintaining a logbook of current and past contractors and onsite visitors

**Key management**
- Assisting General Manager with resident events, marketing, and tenant surveys
- Newsletter content and publishing in conjunction with the General Manager
- Updating Local Authorities in writing where appropriate with new resident details to ensure council tax bills are transferred
- Logging reactive maintenance enquiries and passing them on to the Property Manager
- Carrying out check-ins and check-outs
- Making any requested amendments to check in documents as requested by the tenant
- Booking pre
- and post-tenancy cleans
- Ensuring that Guest Suite bookings are visible in the office calendar, and that suite is cleaned in between bookings
- Office and kitchen supplies stock management
- Ensure comprehensive handover at the end of all shifts

**Requirements**:

- Experience in delivering first-class customer service within the property/hospitality environment
- Knowledge and experience of working in a Front of House role
- Ability to build a good rapport with residents and all visitors
- Ability to assist with the organisation and hosting of resident events and initiatives
- Able to work on own initiative and meet tight deadlines
- Excellent communication skills
- Willingness to adopt a flexible approach to working patterns

Working hours would be 7:00 to 15:30 and 10:30 to 19:00 on alternate weeks, with 1 in 6 weekends worked (days off in lieu).



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