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Abbeydale Gloucestershire, United Kingdom AD WARRIOR Full time €22,680 - €25,742

Customer Service Administrator
14 per hour 
Hours: Full-time, average 35 hours per week on a rota, including evenings, weekends, and Bank Holidays
Are you a people person with a passion for providing excellent customer service?
The Royal Agricultural University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team and be the welcoming face of our University and conference receptions.
Reception Duties: Handle general reception tasks, manage the reception email account, and assist with queries from staff, students, customers, and contractors.
Security Monitoring: Manage security systems, including CCTV, burglar alarms, and fire alarms, and coordinate emergency procedures.
Facilities Management: Work with the Estates & Facilities team to manage car parking and access control.
Mail Handling: Sort and distribute incoming mail, and prepare outgoing mail and courier services.
Event Support: Team Collaboration: Work flexibly to cover team absences and support the Customer Services Team Leader as needed.
Excellent telephone manner and communication skills at all levels
A strong customer service orientation with demonstrable skills
Computer literacy particularly with MS packages
A willingness to obtain a Shot Gun licence for handling and storing student guns (with training and application support provided by the University).
We offer a supportive and collaborative work environment and are committed to providing opportunities for professional development and growth, ensuring that our employees have access to continuous learning and advancement.
Additionally, we offer a competitive salary and benefits package, recognising and rewarding the hard work and dedication of our team members.
If you feel you are a suitable candidate and would like to work for Royal Agricultural University, please click apply to be redirected to their website to complete your application.