1st Line support, software support
3 weeks ago
1st Line Helpdesk Support Advisor
We are looking fora Service Desk role that inflates your salary with overtime, provides ongoing training as well as a progression plan for your career development? We are helping our client based in Cardiff to scale their technical team with 1 st line support engineers who want to work within a collaborative team and can add value across multiple workstreams within the business.
The company offers and encourages training and progression, there have been frequent promotions within the current team, and they provide ongoing support to your career development.
· The technical teams keep the company at the forefront of technology and as the company scales in projects and size, they have an exciting IT department that are constantly thinking of new ways to improve their functions.
The role is fully office-based so it is necessary to live within a commutable distance from the Cardiff office. With a largely remote task force, this role is very much end user support and supporting remote desktops
Working with all IT departments to facilitate issue resolution of problems elevated by the service desk team.
Monitoring escalations
Managing and updating the Service Desk knowledge base
Pursue regular updates from problem owners and cascade information back to Service Desk staff
Attend CAB meetings, assess change risk and ensure the Service Desk can continue to deliver consistent quality standards to customers.
Experience with Microsoft operating systems
Good understanding of Microsoft Windows 10
Good understanding of Microsoft Office suite
Good understanding of PC and server hardware architecture, building, configuring and installation
Good understanding and ability to troubleshoot TCP / IP Networking
Working knowledge of network technologies
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