Voice Support Analyst

2 weeks ago


Cardiff, United Kingdom Identify Solutions Full time

Voice Support Analyst

Cardiff / Hybrid

£32,000p/a

Looking for that next step in your career?

**What you'll be doing**:

- Monitoring and react to key infrastructure alarms, metrics, or security events
- Owning & managing tickets, ensuring queries are dealt with effectively
- Assist with escalated issues brought to you via 1st line Support Engineers

**Your experience in the following would be great**:

- Prior support desk experience
- General understanding of IP switching and routing
- Microsoft 365 (M365) experience
- ITIL exposure (specifically problem, incident, and change)

**Want to find out more**:

- Ping me a message on LinkedIn



  • Cardiff, United Kingdom Citizen Voice Body for Health and Social Care Wales (operating name Llais) Full time

    Llais is a new national, independent body set up by the Welsh Government to give the people of Wales a voice in their health and social care services. Our role is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and...


  • Cardiff, United Kingdom Adria Solutions Ltd Full time

    1st Line Support Analyst - £29K Our client based in South Wales is currently looking for a 1st Line Support Analyst. You will be providing technical support to end-users who need assistance with their computer hardware or software. You will be the initial port of call for providing technicalsupport to end-users who need assistance with their computer...

  • IT Support Analyst

    2 weeks ago


    Cardiff, United Kingdom H&R Talent Full time

    An established Wholesale Building Materials company based in Cardiff is looking for an IT Support Analyst to join their IT team that will be responsible for providing hands-on support to both local and global projects. The ideal candidate will be supporting multiple locations and will be assigned as the only dedicated onsite IT personnel while being...


  • Cardiff, United Kingdom Proactive Appointments Full time

    Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff.  This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person and...

  • Service Desk Support Analyst in Cardiff

    Found in: beBee jobs GB - 4 days ago


    Cardiff, Cardiff, United Kingdom Proactive Appointments Full time

    Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person and...

  • Service Desk Support Analyst in Cardiff

    Found in: beBee S GB - 3 days ago


    Cardiff, United Kingdom Proactive Appointments Full time

    Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person and...


  • Cardiff, United Kingdom H&R Talent Full time

    An outstanding law firm based in Cardiff is currently seeking an experienced Desktop Support Analyst to join their IT team in supporting a large number of employees across several office locations. The ideal candidate is someone who has prior experience in service desk and must be able to exhibit his/her problem solving and troubleshooting skills within...

  • Trainee Analyst

    2 weeks ago


    Cardiff, United Kingdom Regal Brooke Limited Full time

    Trainee ESG Analyst Are you passionate about environmental, social, and governance (ESG) issues? Do you want to make a positive impact on the world by helping companies align their business practices with sustainable and responsible strategies? If so, we have an exciting opportunity for you to join our team as a Trainee ESG Analyst. We are committed...


  • Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    **Sitecore Application Analyst -Contract - Day Rate £550-£600** **The Opportunity** Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a critical not-for-profit organisation to recruit a contracted Sitecore Application Analyst. This will involve ensuring the effective operation of the platform, policies and procedures to support the...


  • Cardiff, United Kingdom Rise Technical Recruitment Limited Full time

    IT Service Desk Analyst Cardiff £20,000 to £25,000 + Holidays + Pension + Birthdays off + Progression + Training Fantastic opportunity to join one of the UKs top law firms. They are offering the chance to join their IT Service Desk team. You will play a major part in providing top quality customer service and ensuring smooth running of their IT...

  • Pricing Analyst

    7 days ago


    Cardiff, United Kingdom Robert Half Full time

    Robert Half Finance Talent Solutions are seeking a Senior Pricing and Commercial Analyst for an innovative Financial Services organisation in Cardiff. The Senior Pricing and Commercial Analyst is a fully remote role - barring occasional travel to the Cardiff office for meetings. The role will support the development of advanced data science analysis and...

  • Compliance Analyst

    2 weeks ago


    Cardiff, United Kingdom BettingJobs Full time

    Job Description BettingJobs is currently seeking a Compliance Analyst to join an iGaming company based in Cardiff. The Compliance Analyst would be responsible for reviewing customer due diligence and ensuring compliance to regulations and guidelines. The Compliance Analyst role would suit an individual with an in depth understanding of responsible...

  • Specialist Advocate

    Found in: Jooble UK C2 - 2 weeks ago


    Cardiff, United Kingdom Advocacy Support Cymru ASC Full time

    This role is funded by the National Lottery Community Fund Advocacy Support Cymru (ASC) is a registered charity with offices in Cardiff and Swansea. We provide Independent Mental Health and Mental Capacity Advocacy Services across most of South Wales, employing 44 employees. You will have significant experience working with vulnerable adults and/or children,...

  • Specialist Advocate

    Found in: Jooble UK C2 - 2 weeks ago


    Cardiff, United Kingdom Advocacy Support Cymru ASC Full time

    This role is funded by the National Lottery Community Fund Advocacy Support Cymru (ASC) is a registered charity with offices in Cardiff and Swansea. We provide Independent Mental Health and Mental Capacity Advocacy Services across most of South Wales, employing 44 employees. You will have significant experience working with vulnerable adults and/or...


  • Cardiff, United Kingdom BettingJobs Full time

    BettingJobs is currently seeking a Compliance Analyst to join an iGaming company based in Cardiff. The Compliance Analyst would be responsible for reviewing customer due diligence and ensuring compliance to regulations and guidelines. The Compliance Analyst role would suit an individual with an in depth understanding of responsible gambling and AML...


  • Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    **1st Line Customer Service Analyst** **The Opportunity** Yolk Recruitment Public Sector & Not-for-Profit team has partnered with a large public sector organisation to recruit a 1st Line Customer Service Analyst to join their team. They are an extraordinary organisation based in Cardiff with a diverse workforceand inclusive culture. You'll be joining a...


  • Cardiff, United Kingdom Public Health Wales Full time

    Working closely with the whole team, the Senior Support Officer will be responsible for a wide range of duties aimed at ensuring the success and effectiveness of the clinical network. Main duties include: Supporting the maintenance and management of programme plans Supporting the development, implementation, and management of specific project plans Ensuring...

  • Trainee ESG Analyst

    2 weeks ago


    Cardiff, United Kingdom Regal Brooke Limited Full time

    Trainee ESG Analyst Are you passionate about environmental, social, and governance (ESG) issues? Do you want to make a positive impact on the world by helping companies align their business practices with sustainable and responsible strategies? If so, we have an exciting opportunity for you to join our team as a Trainee ESG Analyst. Company Overview: ...


  • Cardiff, Cardiff, United Kingdom Advocacy Support Cymru Full time

    This role is funded by the National Lottery Community Fund About Us Advocacy Support Cymru (ASC) is a registered charity with offices in Cardiff and Swansea. We provide Independent Mental Health and Mental Capacity Advocacy Services across most of South Wales, employing 44 employees. About You You will have significant experience working with vulnerable...

  • Senior Business Analyst

    Found in: Talent UK 2 C2 - 2 weeks ago


    Cardiff, United Kingdom UK Civil Service Full time

    Job summaryCompanies House as an organisation is moving to a service team structure as part of its transformation. The three current service teams are made up of Filing, Get Company Information (GCI), and Intelligence & Enforcement (I&E). Our Business Analysts will play a key role in the identification, analysis, and delivery of requirements for these...