Voice Support Analyst
2 weeks ago
Voice Support Analyst
Cardiff / Hybrid
£32,000p/a
Looking for that next step in your career?
**What you'll be doing**:
- Monitoring and react to key infrastructure alarms, metrics, or security events
- Owning & managing tickets, ensuring queries are dealt with effectively
- Assist with escalated issues brought to you via 1st line Support Engineers
**Your experience in the following would be great**:
- Prior support desk experience
- General understanding of IP switching and routing
- Microsoft 365 (M365) experience
- ITIL exposure (specifically problem, incident, and change)
**Want to find out more**:
- Ping me a message on LinkedIn
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