1st Line Support Analyst

2 weeks ago


Cardiff, United Kingdom Adria Solutions Ltd Full time

1st Line Support Analyst - £29K
Our client based in South Wales is currently looking for a 1st Line Support Analyst. You will be providing technical support to end-users who need assistance with their computer hardware or software. You will be the initial port of call for providing technicalsupport to end-users who need assistance with their computer hardware or software.

**Responsibilities**:

- Identify and diagnose issues and problems
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging system and maintain full documentation, and monitor the unassigned ticket queue ensuring these tickets are assigned to an appropriate person.

**Experience**:

- Customer focused
- Good General IT Knowledge
- Hardware and Software Experience

**Benefits**:

- Excellent career progression
- Training
- Bonus

1st Line Support Analyst - £29K


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