Systems Support Operator

2 weeks ago


Cardiff Cardiff, United Kingdom Pertemps Full time
We are looking for an experienced Systems Support Operator for an immediate start temporary assignment based in Cardiff Gate.

Working within the Transformation, Innovation & Digital team you will be responsible for providing 1st line technical support and duties will include: -Answering support queries.
  • Logging incidents using the in-house service desk tool and working closely with staff and external suppliers to ensure issues are accurately reported and resolved in a timely manner.
  • Providing user support for IT systems, troubleshooting problems and advice on the appropriate action.
  • Analyse, Troubleshoot and resolve IT issues.
  • Assist with the testing of released fixes from internal engineering teams and external suppliers.
  • Setup new users in supported systems.
  • Respond to requests for technical assistance in person, via the phone or electronically.
  • Provide updates to users as requested and in conjunction with agreed SLA's.
  • Assist in the delivery of projects.
The successful candidate must have previous experience in a similar role together with:
  • Knowledge of Microsoft Office 365, Microsoft Entra ID/Active Directory - Dynamics and/or Power Platform
  • Basic understanding of database concepts and application lifecyle management (ALM)
  • Strong communications skills and the ability to deal with people at all levels.
  • Attention to detail.
  • The ability to work to targets ensuring deadlines are met.
This is a full-time role working 35 hours per week, Monday to Friday.

Rate of pay is £15.93 per hour.

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