Service Desk Analyst
3 weeks ago
**Feel like being part of**
The role of Service Desk Analyst (2nd line) is really important to us. Following internal promotions we have several permanent opportunities to join our team to support and administer MotoNovo's Systems and Services through the provision of technical adviceand guidance, maintenance and problem solving within agreed SLA’s.
This role will be based in our head office in Cardiff city centre however, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtualinteraction.
**What would your day look like as a Service Desk Analyst (2nd line)**
- Provide technical and functional support for the Infrastructure and Desktop environments, resolving incidents, investigating and solving problems and liaising with other teams and third parties to ensure proper implementation of solutions (in accordancewith agreed Change Management procedures).
- Perform monthly maintenance and patching of the desktop environment
- Installation of software and hardware in line with Motonovo policies and procedures
- Provide on and off-site Disaster Recovery support for all MotoNovo's systems and services
- Provide on-site support for assets such as; building and configuring devices, collecting, organising and provisioning returned equipment, decommissioning assets, managing assets via CMDB and completing regular stock checks.
- Undertake technical queries and support project work.
**What do we expect of you?**
- Experience within a Service Desk/2nd Line Support function providing administrative support for the IT infrastructure, network and desktop environments
- Experience with Windows (Windows 10), Active Directory, Microsoft Office suite, Avaya.
- Experience with patching, AD and WDS
- Experience within Microsoft 365 (desirable)
- Experience in Asset Management
- Excellent organisation and planning skills and the ability to work as part of a team and on your own
**What can you expect of us?**
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A communicative, accessible and approachable ExCo.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.
**Let us tell you a bit more about us**
We’re a nimble and ambitious financial services specialist. Backing people to go for it in life and business..
We’re UK-based supporting our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella.
We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance everyweek to buy their next car, van or motorbike.
**This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
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